Customer Service Special Education
Resume:
Marcia Sumere Dole
Grayson GA.
Cell (678) 751- 9815
***********@*****.***
Experience
SALES ASSOCIATE (July 16 2012 to Present)
Vitamin
Shoppe
Buford, GA
Use product knowledge information and available resources to educate
customers and assist them in making product selections that are right for
them. Participate in learning and development activities i.e. daily and
weekly store meetings and other training provided. Collaborate with the
store team to support an achieve the goals of the store and company. Assist
in the inventory and stocking of the stores products. Aid the managers in
the implementation of merchandising and operational procedures. Operate the
cash register. Follow the management direction in completing other duties
as required.
CAREGIVER FOR MY FATHER (July 1, 2010 to March 25, 2011 and October 1,
2011 to March 8, 2012)
Dole Home
Newmarket,NH
CUSTOMER SERVICE REPRESENTATIVE (March 28, 2011to September 22,
2011) (January 23, 2012 to March 2, 2012)
Express Pros Temp
Services Porstmouth, NH
Keep abreast of the Insurance Policies and Coverage. Assist callers with
various facets of their insurance program. Obtain and evaluate all relevant
information to handle inquiries and complaints, perform customer
verifications, direct requests and unresolved issues to the designated
resource, manage customers' accounts, keep records of customer interactions
and transactions.
SPECIAL EDUCATION TEACHER 6th-8th grade (April 2005 to June 2006) & (July
1, 2008 to June 30, 2010)
Rochester Middle
School Roches
ter, NH
Manage a case of 90 students with 19 Special Education Students
(disabilities include LD, ED/EH, TBI, OH, multiple disabilities). Formulate
I.E.P'S, Implement all necessary modifications, assist students on a group
or 1:1 basis with all academics, instruct a Title One Reading and Math
class.
SPECIAL EDUCATION TEACHER 9-12th grade (July 1,
2006 to July 1, 2008)
Sanborn Regional High School
Kingston, NH
Manage a caseload of 25 students with various disabilities ranging from
Specific Learning Disabilities, Emotional handicap, ADD/ADHD and Speech and
Language Impairments. Formulate Individualized Education and Transitions
plans. Implement all necessary modifications, assist students on a group or
1:1 basis with all academics, instruct an Organizational Study skills
class; students are provided direct instruction on study skills along with
basic math, reading and writing strategies. Co-teach and Collaborate with
one of the two Freshman Teams, consisting of 39 students with various
disabilities.
DENTAL
ASSISTANT (May
2001 to April
2006 )
Dole Dental Laboratory
Newmarket, NH
Answering phones, filing, light bookkeeping, purchasing of inventory,
assisting Dental Technician.
DISCHARGE PLANNER
(May 2000 to May 2001)
Portsmouth Regional Hospital
Portsmouth, NH
Facilitating patient's proper treatment and therapies for the Surgical
/Pediatrics/Maternity Units corresponding with patients, doctors, nurses
and insurance companies. Assisting with financial needs, home health
care needs and, short and long term care.
Unit Coordinator/CNA
(February 1998 to May 2000)
Portsmouth Regional Hospital
Portsmouth, NH
Responsible for answering multiple phone lines, receiving and ordering
doctor/nurses patient orders and transcribing orders; for the Surgical Unit
/Medical /Oncology Units. Corresponding with nurses and doctor's regarding
patient. Corresponding with all other departments within the hospital for
patient care correspondence. Multi tasked job: caring for patient needs,
obtaining patient's vital signs, assisting nursing staff as needed.
Education
SPECIAL EDUCATION TEACHER CERTIFICATION PROGRAM
September 2005 to April
2007
Granite State College Concord, NH
TEACHER CERTIFICATION PROGRAM September 2004 to
February 2005
Franklin Pierce College
Portsmouth, NH
BACHELOR OF ART IN american Studies September 2002
to May 2005
Franklin Pierce College
Portsmouth, NH
Associates in Psychology and Human Services
September 1998 to June 2000
Hesser College
Portsmouth, NH
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