Customer Service Administrative Assistant

Yolanda Medina

**** ***. ****** *** #**

New York, NY 10029

Home: 212-***-**** / Cell: 646-***-****

E-Mail: **********@*****.***

QUALIFICATIONS

Highly-motivated professional who is a team player and brings the following skills and

experience: Bilingual in English/Spanish, Detail oriented, able to prioritize projects and

meet deadlines. Caring and hardworking with strong communication, customer service

and administrative skills.

EXPERIENCE

FEDEX OFFICE, New York, NY 06/05 - 11/10

Customer Service Representative

Responsible for customer satisfaction by providing service that enhances the delivery

of products and services.

Extensive interaction with customers, both on the telephone and in house

gathering order data, binding, order processing and order management.

Customer Service Representative works with minimal instruction and supervision on

daily basis reporting directly to senior manager.

DOCTOR SUSKUTI CLINIC, Queens, NY 12/04 - 02/05

Physical Therapy Administrator Assistant

Assisted in patient care along side Licensed Therapist.

Implemented scheduled treatments according to patient needs.

Recorded progress and developed revised treatment programs.

ANNAPOLIS PEDIATRICS, Baltimore, MD 05/02 - 09/04

Administrator/Customer Service

Operated telephone console and screened all calls.

Greeted all in coming patients and scheduled appointments.

Filed patient charts and managed a group of six office assistants.

MACY’S QUEENS CENTER MALL, Queens, NY 12/99 - 03/02

Sales Representative/Customer Service

Acted as buyer and placed order’s for merchandise, inventoried merchandise once it

arrived.

Arranged merchandise on floor to implement more sales, using presentation as my

strong tool.

Directly responsible for client check out and register activities.

BALLY TOTAL FITNESS, New York, NY 12/94 - 12/98

Administrative Assistant

Receptionist answer phones obtained callers names and arranged for appointment

with person called upon.

Received callers at establishment, determined nature of business and directed callers

to destination.

Promoted to Administrative Assistant, processed contracts, did Data Entry, customer

service problem solving and managed all receptionist and reception area.

EDUCATION

Touro College, Manhattan, NY

Some college credits

Sward Park High School

General Studies

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