Customer Service Management

Margaret Cook

**** **********'s Trail Downingtown, PA 19335

home: 610-***-**** cell: 484-***-**** . ******@****.*** Professional

Experience

Summary of Current Work Experience and Skills:

10 Years Oncology Office Experience including HIM, Coding, Diagnosis and

Statistical Collection

Provides Follow up Data and Treatment Tracking Progress for various

departments

Knowledge of Human Anatomy, Medical Terminology and Statistical Information

Referral Coordinator for Paoli Hospital and Fox Chase Cancer Center

Experience with Software Applications such as: Siemens/Smartchart, Aria,

Invision, Bayscribe, METRIQ, Accurint and Kronos

Leadership; Process Improvement Planning and Management experience in the

Medical Oncology Field with special emphasis in Physician Practice and

Office Operations

Manage Physician Practice; Direct Reports, Scheduling, Payroll, Personnel,

Hiring, Training, Chart Management, Reimbursement and Coding Issues

Office Manager

Main Line Health Systems Paoli, PA 2006-Present

Responsible for the management of the Cancer Center registration and

scheduling process; Provides office management for six physicians and three

outpatient treatment areas; Recruits, orients, and evaluates staff

performance including; reception, billing, transcription and medical

records ensuring exceptional customer service and physician satisfaction.

Assists with Compliance in areas such as HIPPA, and Coding;

Participates in Cancer Committee, Multidisciplinary Operations Meetings,

Physician Planning Meeting, MLHC Practice Revenue Meeting and Leadership

Assembly

Oncology Reimbursement Specialist

Main Line Health Systems Paoli, PA 2003-2006

Oversees insurance/finance integration related to oncology including

management of billing process; Strong knowledge of CPT/HCPC procedure codes

for appropriate reimbursement.

Main Line Health EFCU Paoli, PA 1996-2002

Managed Branch office operations; Strong knowledge and experience in a high

volume customer service work environment

Professional Development

B.A. Business Administration B.A. Human Performance Management

Immaculata University. Immaculata, PA

MLH Education- Completed April Fritz, Oncology CTR Training Program; TTL I,

II & III, Crucial Conversations, Nuts & Bolts Series, Revenue Cycle Coding

Seminar

Computer Skills- Extensive experience using Smart Chart, Invision, Kronos,

MS Word, also experienced with MS Office including Excel and PowerPoint

References available upon request

Contact this candidate