Customer Service High School
Resume:
David Gonzalez
New York, NY 10024
Title/Objective
Bellman, Doorman in Hotel, seeking a position in an upscale Hotel or Apartment establishment
Bellman/Doorman
Franklin Hotel, New York, NY 2012-Present
• Assisted with check in and checkout procedures, escort guest and deliver their belongings to their assigned rooms
• Provided comprehensive information about hotels and amenities
• Explained operations of safety box and arrange valet parking
• Received and marked all luggage and stored carefully tracked baggage ;claim checks
• Assisted physically challenged travelers and other guest with special needs as requested.
• Frequently translated guest requests from Spanish to English.
• Known for outstanding customer service and careful attention to guests' needs
Bellman (Bellhop)
The Mansfield Hotel, New York, NY 1997-2012
• Assisted with check in and checkout procedures, escort guest and deliver their belongings to their assigned rooms
• Provided comprehensive information about hotels and amenities
• Explained operations of safety box and arrange valet parking
• Received and marked all luggage and stored carefully tracked baggage ;claim checks
• Assisted physically challenged travelers and other guest with special needs as requested.
• Frequently translated guest requests from Spanish to English.
• Known for careful attention to guests' needs and for customer service
Doorman
Fort Lee Hilton, Fort Lee, NJ 1995-1997
• Greeted incoming guests; assisted in check in and checkout procedures
• Appraised participants on all functions and event locations taking place at the hotel
• Assisted guest in valid parking arrangements or directed them to the parking
• Provided comprehensive information about hotel amnesties.
Education
City investigate security, New York, NY
Additional 16 hours of OJT training,
Certified security guard, 2007
High school graduate
Skills
• Fluent English and Spanish
• Well informed about hotel services and amenities
• Works well independently or in a team
• Customer oriented; can handle the needs of many guests/customers, yet always remain cordial and polite.
Contact this candidate