Manager Customer Service

Objective

To obtain a full time career oriented position within the company.

Experience

Gosselin Marketing and Promotions January 2004 - Present

Kingston, Massachusetts Self-Owner/ Freelance/ Contract

. Hosted numerous high profile events in East Coast including (but not

limited to): fashion shows, concerts, talent shows, after parties,

club venue performances, conventions, security, grand openings and

autograph signings

. Produced/Assisted events for well-known companies such as Playboy,

National Amusements, Maxim, Collegefest, Hawaiian Tropic, Boston

Magazine, 411Nightguide, SummerJam, ClearChannel Media, Showcase Live,

PAXEAST2013, S2 Games, Les Is More Tour 2012 and many more.

. Acted as event booking agent by contracting various high profile

figures including but not limited to; Ryan Leslie, Eminem, Akon, The

Game, Pusha-T, The White Panda, Colleen Shannon, Roxanne Siordia,

Outkast, Ja Rule, Ashanti, Chris Richardson, Kevin Little, Elephant

Man, Chad Hugo, Dj Doubletake, Lights Over Paris, and M.I.A.

. Nightclub and Bar analyst; profit and marketing specialist; Event

production; Event sales; Street Marketing

. Hosted Myspace.com 1st Official North East Party which reached 1,197

person capacity between three inter-combined nightclubs and managed

over 15 acts over three stages

Dunkin Donuts May 2012 - March 2013

Kingston, Massachusetts Shift Leader

. Stocked, prepared daily food and beverage prep list, inventory,

trained new employees

. Assure restaurant meets and or exceeds health department standards

. Promote daily/monthly food and beverage specials

. Open/Close and reconcile the restaurant POS system daily

. Prepare and Check daily corporate log book

. Field customers questions, comment and or concerns to appropriate

parties

. Prepare customer food and beverage to their specifications

Chili's Restaurant & Bar June 2011 - May 2012

Plymouth, Massachusetts Key Shift Front End

Manager/ Bartender/ Server

. Guarantee overall professional, courteous and timely service

. Ensure that employees and patrons adhere to ABC regulations

. Promote daily and monthly food and beverage specials

. Open restaurant, prepare daily food prep list, inventory, train new

staff

. Compile daily management paperwork and plan for the day

Media Star Promotions January 2011 - June 2011

Boston, Massachusetts Metro Market Manager/ Event Manager

. Advertise & meet the venue events goals including but not limited to

"Random acts of Camel" RJ Reynolds Tobacco

. Program sell-in and venue relations

. Develop strategy and tactics of execution on market level events in

MA, RI and NH

. Compile and deliver weekly statistics reports and asset reconciliation

. Event planning, production and execution of 135+ yearly events

. Prepare proposals, check requests, contracts and adjustments of $900k

spending budget

. Hire, train and schedule 20+ staff to interact with 20-200 consumers

per engagement

Central 111 Tapas Restaurant & Nightclub February 2008 - October 2010

Virginia Beach, Virginia SECURITY DOOR MANAGER/ MARKETING MGR

. Advertise & meet the venue events goals including but not limited to

"Rock Star" Tuesdays & "Blush" Thursdays

. Popularize celebrity guests and local DJ personalities scheduled to

perform at 125 person capacity venue

. Guarantee overall patron safety by governing venue entrances and exits

. Ensure that patrons and employees adhere to ABC regulations

. Worked with third party agencies for special events, performances and

design

. Act as liaison to Fire Marshall to ensure that fire safety and

capacity codes are met

Time Lounge Tapas Restaurant & Nightclub September 2005 - September

2010

Norfolk, Virginia SECURITY GENERAL MANAGER/ INTERNET MGR

. Publicize nightly events including but not limited to "College/S.I.N."

Mondays, "Rock" Fridays & "Inferno" Saturdays

. Act as liaison to Fire Marshall to ensure that fire safety and

capacity codes are met

. Guarantee overall patron safety by governing entrances and exits of

227 person capacity venue

. Ensure that patrons and employees adhere to ABC regulations

United States Navy November 2005 - October 2009

Norfolk, Virginia Aircraft Crash & Salvage 3rd Class Petty Officer P-

25 Driver

. Performed demanding duties of maintaining overall safety of USS

Enterprise flight deck crew in highly professional manner

. Instrumental in Crash and Salvage's timely response to aircraft

emergencies (including aircraft engine fires, auxiliary power,

tailpipe fires, and aircraft landing area malfunctions)

. Meritoriously advanced in rank twice due to exceptional initiative and

loyal dedication to duty

. Scheduled Fireman's Maintenance and governed fifteen shipmates

. Completed ABH common core, Shipboard and Shore based firefighting, non-

skid, and Hazmat courses

Vision Nightclub January 2001 - December 2004

Saugus, Massachusetts ASSISTANT MANAGER/ EVENTS DIRECTOR

. Wrote and approved radio advertisement copy

. Hired DJs and promotional teams for happenings of 1,097 person

capacity venue

. Coordinated venue event schedules, external vendor promotions, and

developed themed events

. Worked with third party agencies to book guest celebrity hotel

accommodations and transportation

. Maintained venue's aesthetic appearance by painting, decorating, and

conducting repairs when necessary

. Fielded customers' questions, comments, and/or concerns to appropriate

parties

. Developed and distributed event promotions via papering, e-mail

database, Internet advertisements, and website updates

. Networked with Playboy, CEG Entertainment, DGI Business, World Gym,

and Domino's liaisons

. Act liaison to Fire Marshall to ensure that fire safety and capacity

codes are met

. Guarantee overall patron safety by governing venue entrances and exits

as Assistant Security Manager

Palace Entertainment Complex January 1998 - January 2001

Saugus, Massachusetts SECURITY MANAGER/ EVENTS DIRECTOR

. Oversaw cash and credit transactions between customers and staff

members for loss prevention

. Distributed promotional materials to targeted demographics

. Provided exceptional customer service to diverse consumers by

utilizing multiple interpersonal skills

. Preserved event safety by mapping and maintaining assertive security

positions for 15,000 person capacity complex

. Guarantee overall patron safety by governing venue entrances and exits

as Assistant Security Manager

Education, Skills and Awards

Quincy College 1999 - 2000

Concentration: Criminal Justice/Business

Silver Lake Regional Vocational High School 1995 - 1999

Concentration: Business/Restaurant Management

Skills: Extensive Internet Marketing Background - Radio Ad Copy Experience

- Promotional Flyer Copy Experience - Nightclub & Radio MC - Concert Venue

Promotions - Convention Promotions - New Artist Promotions - Proficient in

MS Word, MS Excel, MS Spreadsheet, MS Powerpoint, Internet Explorer,

Mozilla Firefox, Q-Systems, AWD and DST, PosiTouch, Encorr - CPR qualified

Awards: Celebrity Access' Most Successful Nightlife Industry People Award

(2004) - National Defense Service Medal - Global War on Terrorism Service

Medal - Global War on Terrorism Expeditionary Medal - Sea Service (2nd

Award) - Meritorious Unit Commendation - Good Conduct Medal - Navy "E"

Ribbon

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