Customer Service Representative
Resume:
Jesus Paez
Bronx, NY 10466
**********@*****.***
EDUCATION:
**/**-**/** ********* INSTITUTE, New York, NY
PERSUITED AN A.A ON BUSINESS ADMINISTRATION
450 West 56th Street, New York 10019
Phone: 800-***-****
04/O4-11/05 WASHINGTON IRVING HIGH SHCOOL
40 IRVING PLACE NEW YORK, NY 10003
Phone: 212-***-**** Fax: 212-***-****
10/98-09/03 GREGORIO LUPERON HIGH SCHOOL
501 West 165th New York, NY 10032
Phone: 212-***-**** Fax: 212-***-****
EXPERIENCE:
04/12-Present ASIG, Jamaica NY
Ground Service
Responsible for loading and unloading baggage/cargo.
Chock aircraft.
Connect electrical power unit to aircraft.
Position passenger stairs/Jetway to aircraft.
Replenish water supply and service lavatories.
Connect tow bar and tug for push back or towing aircraft.
Provide airstart and air-conditioning.
Operate headset/radio to provide communication between
ground crew.
Clean line equipment and ramp areas.
04/10-04/12 MODELL'S SPORTING GOODS, New York, NY
Salesperson/Assistant Receiving Manager
Recommend and assist customers with goods
Follow up with customers with ordered products
Floor awareness with shoplifters
Clean and maintain designated area
Receive deliveries from main branch
Place received goods on designated areas
Fill the required paperwork for the delivery
03/06-03/10 VIVA WORLD, New York, NY
Salesperson
Recommend and assisted customers with games and cell phones
Clean and Maintain designated area
Followed up with new games cell phones and accessories
09/05-02/06 LOCUS TELECOMMUNICATIONS INC. Fort Lee, NJ
Customer service representative
Answer phone from calling card
customers
Provided requested credit to qualified customer
Make trouble tickets
SKILLS:
Bilingual in Spanish/English.
Computer knowledge of Microsoft Word, Access, PowerPoint and
the Internet.
Excellent communication, interpersonal, and organizational
skills.
Type 25 wpm.
REFERENCES:
Available upon request.
Contact this candidate