Sales Customer Service
Resume:
EDDIE RAMIREZ
Cell: 626-***-****
****@**************.***
Professional Summary
Sales professional with extensive experience in product sales and assessing client needs. I am
a self-motivated sales professional. I am a sales specialist with strength in negotiations and
customer service. Excellent interpersonal and time management skills. As a
sales representative, I am offering more than 20 years experience in sales. Successful in new
account acquisition and growing existing account sales. Motivated to generate and increase
sales while delivering professional customer care. Sales Representative skilled in meeting all
deadlines while working in a fast-paced environment. Sales professional with extensive
experience in account and customer relationship management. Cultivates, nurtures and
maintains long-term customer relationships to boost sales and grow brand visibility.
Skills
• •
Advanced wine knowledge Customer service
• •
Persuasive negotiator Interpersonal skills
• •
Strategic account development Researched sales leads
• •
Strong interpersonal skills Organized
• •
Positive outlook Deadline-oriented
• •
Energetic and driven Customer service-oriented
• •
Dependable Conflict resolution
• •
Account development Product development
• •
Self-motivated Efficient multi-tasker
• •
Client development Consistently meet goals
• Territory management
Work History
Territory Sales Representative
07/2006 to
San Antonio Winery - 737 Lamar Street los Angeles, California 90031
01/2013
• Sold wine to on and off sale establishments within assigned territory using consultative selling
techniques.
• Developed and maintained long-term relationships with clients.
• Identified and qualified customer needs, developed sales strategies and negotiated and closes
profitable.
• Consistently hit and exceeded sales goals.
• Built strong client relationships and provided high value-adding services.
• Researched and customized service proposals for clients.
• Identified and qualified customer needs, developed sales strategies.
• Increased sales volume by adding new accounts in the Pasadena territory.
• Managed a portfolio of 96 accounts totaling $850,000 in yearly sales.
• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Organized joint sales calls with supplier winery representative, wine maker, or winery owner
for the Pasadena territory.
• Trained peers on internal system supports and implementation plans.
• Built client relationships by acting as the liaison between the customer service department and
sales management.
• Analyzed and reported on monthly customer activity, business trends, and areas of concern.
• Created wine proposals for new and repeat customer's by the glass programs and wine list.
• Contacted regular and prospective customers to explain new wines and solicit orders.
• Consulted with clients after sales and to resolve problems and provide ongoing support.
• Obtained and evaluated credit information about customers.
• Followed company procedures to maintain work environment in a neat and orderly condition.
• Planned client relationship cultivating events to promote wine sales.
• Increased consumer awareness and achieved sales targets by wine tasting events.
• Attended trade shows each year to preserve company relations with distributors, suppliers,
and customers.
• Negotiated prices, terms of sales and service agreements.
• Quoted prices, credit terms and other bid specifications.
• Identified prospective customers by using business directories and following leads from
existing clients.
• Selected the correct products based on customer needs, product specifications and applicable
regulations.
• Created sales contacts with on and off-premise accounts.
• Created strategic brand building events to expand the current product portfolio.
• Prioritized tasks and projects to meet tight deadlines.
• Attended monthly sales meetings and quarterly sales trainings.
• Prospected and conducted face-to-face sales calls with business owner and directors
throughout assigned territory.
• Met existing customers to review current services and expand sales opportunities.
• Maintained knowledge of current sales and promotions, policies regarding payment and
exchange and practices.
Territory Sales Representative
03/1999 to
Bronco Wine Company - 6342 Bystrum Rd, Ceres, CA 9530
06/2006
• Sold wine to on and off sale establishments within assigned territory using consultative selling
techniques.
• Negotiated prices, terms of sales and service agreements.
• Identified prospective customers by using business directories and following leads from
existing clients.
• Developed and maintained long-term relationships with clients.
• Created strategic brand building events to expand the current product portfolio.
• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and the community to promote long term business growth.
• Planned client relationship cultivating wine events to promote growth.
Territory Sale Representative
10/1988 to
Young Market Company - 500 S. Alameda Street, Los Angeles, Ca.
01/1999
• Managed a portfolio of 75 accounts and $1,300,000. in annual sales.
• Completed daily sales calls, up to 10-11 hours per day.
• Negotiated prices, terms of sales and service agreements.
• Contacted new and existing customers to discuss how their needs could be met through
specific products and services.
• Identified prospective customers by using business directories and following leads from
existing clients.
• Quoted prices, credit terms and other specifications.
• Wrote sales orders and submitted orders for processing.
• Selected the correct products based on customer needs, product specifications and applicable
regulations.
• Created sales contacts with on- and off-premise accounts.
• Created strategic brand building events to expand the current product portfolio.
• Recorded accurate and efficient records in the customer database.
• Prioritized tasks and projects to meet deadlines.
• Attended monthly sales meetings and quarterly sales training.
• Prospected and conducted face-to-face sales calls with business owners and directors
throughout assigned territory.
• Consulted with businesses to supply accurate product and service information.
• Met existing customers to review current services and expand sales opportunities.
• Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges and security practices.
• Built relationships with customers and the community to promote long term business growth.
• Exceeded team sales goals.
• Built strong client relationships and provided high value-adding services.
• Communicated regularly with territory, regional and strategic managers for daily support and
strategic planning for accounts.
• Created sales contacts with on- and off-premise accounts.
• Contacted regular and prospective customers to explain product features and solicit orders.
• Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges and security practices.
Education
1986 Glendale Community College - Glendale, Ca.
1985 Pater Noster High School - Los Angeles, CA Diploma: General Education
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