Sales Customer Service

Terry R. Worley

**** ******** **** *******, ** **738 407-***-**** ********@***.***

Profile

Experienced professional with demonstrated history of top quality performance in highly competitive, customer

oriented, large ticket environments. Known as detail-oriented and a quick learner with strong analytical, problem

solving and decision making skills. Unblemished reputation for professional ethics and personal integrity

Skills Summary

1. 4. 7.

Sales Computer Savvy Data Analysis

2. 5. 8.

Client Relationship ShastaCad (AutoCad) Professional Presentations

6.

Management Pool Studio

3. Customer Loyalty

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

1. Develop & deliver PowerPoint presentations in business environment

2. Teach classes on various topics from sales training, staff management to compliance issues.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

1. As a small business owner, oversaw all functions of front office management and customer service.

2. Constructed over 300 swimming pools annually from a 60% referral base

3. Worked with Jaguar Cars, Inc in pilot program on lease retention. Achieved best results in the national

program

DETAIL MASTERY & ORGANIZATION

Trained as a Draftsperson….understand the necessity of detail

Employment History

PROSTAR TRAINING – Deltona, FL 2005 - 2006

Owner/Contract Trainer TIMESHARE SALES – Orlando, FL

2010 - Present Licensed Real Estate Agent

HOLLAND POOLS – Altamonte Springs, FL 2001 – 2004

Swimming Pool Design/Sales Consultant HAVERTY’S FURNITURE – Fort Myers, FL

2010 Retail Sales Consultant

COLLIER JAGUAR – Orlando, FL 2000 - 2001

Professional Sales & Leasing Consultant AQUASCAPES OF SW FL, INC. – Cape Coral,

2007 - 2010 FL

INTEGRITY WEALTH MANAGEMENT Owner/ Swimming Pool Design/Sales

Surprise, AZ 1994 – 2001

Owner/Insurance Licensed Agent SLEEPY GIANT, INC – East Hartford, CT

2007 - 2009 SPECIALTY BEDROOM FURNITURE

PRESIDENTIAL POOLS – Surprise, AZ COMPANY

Swimming Pool Design/Sales Consultant Owner / Manager / Sales

2006 - 2007 1982 – 1994

BAERS FURNITURE – Orlando, FL LEVITZ FURNITURE - Southington, CT

Retail Sales Consultant Retail Sales Consultant

Terry R. Worley

1978 - 1982

Awards / Recognition

Fred Pryor Seminars - 2011 “Rookie of the Year”. Consistently ranked #1 in subjects taught in dollars per person, total

amount of dollars and percentage of people buying

Received “Crystal Pyramid” for $1,000,000 in annuity sales in one month

Haverty’s Furniture “Silver Star Presidents Club” – One of the top 10 Sales Professionals in the Southeast region.

(Georgia, Florida, South Carolina and Alabama).

Education

TEXAS BIBLE COLLEGE – Houston, TX

Bachelor of Theology

N. VOCATIONAL TECH SCHOOL – Cape Coral, FL

CAD Drafting

PAUL C. HAYES TECH SCHOOL – Gove City, OH

Drafting & Design

Additional Professional Training

TOM HOPKINS

How to Master the Art of Selling Anything

JOHN LAWHON

Retail Selling

STEPHEN COVEY

7 Habits Training Course

DISC Self Improvement Course

Personality Selling

2283 Rabenton Road Deltona, FL 32738 407-***-**** ********@***.***

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