Sales Customer Service
Resume:
Quiana J. Johnson
*** ****** ******, *** *** - New York, New York 10032
***************@*****.***
OBJECTIVE
To obtain a challenging and rewarding position where I can utilize my related skills and experience effectively and contribute to the growth of the company.
EDUCATION
Chubb Institute Jersey City, NJ
Massage Therapy 2007
Deep Tissue Massage, Swedish Massage, Sports Massage, Hot Stone Massage, Trigger Points, Range Of Motion
Glenmont Job Corps Center Glenmont, NY
General Equivalency Diploma and Retail Sales Program 1999
Certificates of Achievement - Life Skills, Cultural Awareness, World of Work, Customer Service, Retail Sales Leadership student - Student Residential Advisor
EXPERIENCE
Volunteers of America Eden House, Bronx, New York October 2010 – May 2012
Front Desk Monitor
Greet Incoming Visitors
Notify Residents & Staff of Their Guest, Issue ID passes to visitors
Surveillance of the entire front desk area, including monitoring camera / security system & exit doors
Hourly tour of the facility during coverage using detex clock
Keep the logbooks updated with all current events, Distributing package & other correspondence to residents
Provide a secure environment for residents & staff
Direct Phone calls to the appropriate staff
Xpres Spa @ JFK Airport, Queens, New York January 2008 - June 2008
Massage Therapist
Greeted customers and ascertained the type of service needed such as Deep Tissue Massage, Swedish Massage, Reflexology, Stress & Tension Relief, Chair Massage
Assisted with front desk duties, scheduled appointments, and provided information on location, services and products
Urban Oasis Day Spa, White Plains, New York September 2007 - January 2008
Massage Therapist
Serviced customers on a variety of massages to enhance circulation of the blood, energy flow
Assisted patrons with relaxation techniques, hot stone treatment, stress and tension relief
Performed front desk duties and scheduled appointments
Old Navy, New York, New York April 2005 – September 2005
Fitting Room Associate
Greeted customers and assisted in merchandise selection
Processed and returned clothing to sales floor
Maintained and monitor fitting room and assisted with window displays
Virgin Mega Store Times Square, New York October 2000 - December 2004
Rock Department Supervisor – June 2001 – December 2004
Responsible for a staff of 15-20
Created projects and assignments to maintain retail store functioning during off peak hours
Prepared daily schedule for work hours and breaks
Visual and cross merchandising, electronic and hand-held inventory control
Kept constant communication with staff, management and clients regarding various issues related to store
Maintained Record keeping and money management
Verified with computerized records on unit pricing per merchandise and balanced with sales of the day
Sales Associate - October 2000 – June 2001
Cashiering & Serving customers on the telephone & on sales floor
SKILLS AND ABILITIES
Professional and poised telephone Communication as well as in person. Excellent personal and interpersonal skills, Accurate and attentive to details. Strong code of ethics.
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