Management Customer Service
Resume:
CHINEDUM IHEANYICHUKWU ANYANWU
Huddersfield, HD1 3UP.
*.********@*****.***
PERSONAL PROFILE
Graduate in Risk, Disaster and Environmental Management with work experience in natural
resource and environmental management and Business Continuity.
A competent, enthusiastic and flexible approach, a strong team spirit, along with a natural ability to
recognize improvement potential, and coordinate detailed plans in response to potential business
disruption.
With the objective to make a significant difference in the organisation that hires my services, to
build and develop an insightful career through hard work, excellent performance, transparency,
responsibility, humility and courteousness.
EDUCATIONAL
2011 University of Huddersfield, Queens gate Huddersfield.
Masters in Risk, Disaster and Environmental Management, I was equipped with the knowledge of
environmental management, quality management, risk assessment, disaster management, health
and safety, business management, environmental impact assessment, and corporate governance,
through the study of modules such as Principle of Environmental Management, Principles of Risk,
Corporate Governance, Sustainable Business Management, Disaster Management and Business
Continuity Management. I demonstrated my skills in report writing, team work, good
communication and analytical skills, through module assessments, group work, Dissertation and
presentations.
2000-2008 Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria
Bachelor in Forestry and Environmental Management
1994-2000 Eziagbogu Secondary School, Ezinihitte, Imo State, Nigeria
Senior School Certificate Examination (SSCE) Equivalent to the UK GCSE’s, Grade B-C
(including Mathematics and English)
CASUAL WORK EXPERIENCE
08/2012-Date Poundstrecher Ltd
Job Description: Warehouse Operations, Dispatch and Goods in.
04/2012-08/2012 Newsholme Food Group
Job Description: Production, Processing, Slicing and Packaging of meats, sausage, black
pudding and readymade meals. Duties include operating Slicing Machines, Mixers and Packaging
Machines.
WORK EXPERIENCE
March-May 2011 Educate to Motivate Marketing Limited, Leeds United Kingdom.
Marketing and customer assistance. I was trained in customer service relations, and I
demonstrated excellent communication skills, ability to work as a team, enthusiasm and focus to
archive my goal, excellent customer relation, and ability to work under pressure, pay attention to
details, act on my own initiatives and ignore distractions.
June-Nov. 2011 BUSINESS CONTINUITY COORDINATOR UNIVERSITY OF
HUDDERSFIELD
Protecting employees, students and educational assets by facilitating business and financial crisis
management strategies. Planning and keeping abreast of newly introduced guidance, regulations
and compliance using following ISO 9001 guidelines. Assessing all recovery aspects including
registry, records and finances, of each department, service and school within the area
Nominating and coaching a ‘champion’ for each of the schools and services. Investigating work
processes, building links with local authorities and emergency services, identifying deficiencies in
organizational process and developing dependable future strategies Forging links with emergency
services, communicating by telephone and email, involved in improving and implementing of
SHEQ policies. Creating and introducing new tools and strategies to simplify crisis planning.
Underpinned the schools and services standard for the business continuity process using BS
25999. Coordinating and presenting action plans during meetings with the Board, Committee
Members and the School Secretary, preparing and distributing documentation for each meeting
and taking minutes. Monitoring performance, discussing areas of inactivity and improvement and
providing informative advice. Communicating with internal and external customers, ensuring an
effective, customer focused and quality service and Completing filing, typing and ad hoc
administration
2009-2011 Ministry of Agriculture and Cooperative, Department of Forestry, Lagos State,
Nigeria
Wildlife conservation and forest management, this involves protection and enforcing of forest and
wildlife regulation, regulating the harvesting use of wood timber products, conservation of wildlife
species, establishment of conservation areas where I worked in a team in forest survey and
wildlife inventory, inspection of the wood base industries and protection of forest areas, educating
and promoting the awareness on agro-forestry systems. My role also includes Environmental
Management and beatification, which involves horticultural practices and landscaping.
2008-2009 Firstmulti Ventures (Real Estate), Lagos Nigeria
Aliasing with property owners and client, coordinating mortgage for clients, managing and
carrying out electronics and manual filing, documentation of staff records and reports, making
logistical arrangement of meetings, answering incoming calls, receiving and sending mails,
attending to bookings, complains and inquiries of clients.
PERSONAL QUALITIES
• Effective Communication and Planning/Organising Skills, genuinely committed and
persistent, follow instruction and can work unsupervised. Pay attention to detail, can act on my
own initiative and ignore distractions. This I demonstrated as a field marketer which my role
involved daily communication with people from different background, marketing product according
to instruction, working in the field without supervision and with my own initiatives.
• Possess sound character, Integrity and Confidentiality, ability to learn quickly and in any
field of study undermining the environment. I all through my work experience I have
demonstrated this skills, especially as an Assistant Admin Officer were my duties involves
handling of confidential files.
• Able to maintain good working relationship with others and ability to work as a team with
mind set on achieving goals and meeting targets on a task in any working situation,
Experienced in working under pressure and to tight deadlines.
• Sound knowledge of the computer, especially in Microsoft office (Ms-Word, Excel, power –
point Internet Explorer).
REFERENCE
Available on request
Contact this candidate