Customer Service Administrative Assistant

Location:

Posted:

March 09, 2013

*********@*******.***

Andrea Daniels

Objective: Full-Time Employment

Education: Bachelor of Arts in Public Relations/Communications May 2000

University of Southern Indiana, Evansville, IN

Financed 100% of college education

Work Experience:

Collections rep Jul 2010-present

Teleservices Direct

Collections Rep

American General Finance (Jan. 2005 - present)

. Reach out to a high number of delinquent retail accounts

. Negotiate payment arrangements.

. Take check payments over the phone to bring accounts current

. Obtain loan applications each month from cardholders

. Achieve goals and numbers each month resulting in a monthly bonus

. Work with Vision and Magellan programs

. Utilize customer service skills to help cardholders with their

accounts

. Meet individual goals which help assist in reaching team goals

Administrative Assistant to the Executive Director

The Evansville Auditorium and Convention Centre (Mar. 2001 - Dec.2004)

. Acted as a liaison between SMG clients and Executive Director

. Maintained master calendar for multiple venues: Robert's Stadium,

Mesker Ampitheatre, Victory Theatre, The Centre

. Responsible for contracting all events at all venues

. Maintained correspondence with the client for their events

. Made travel arrangements for employees

. Created multiple press releases for various events.

Intern

American Red Cross (Spring 2000)

. Assisted with public relations for the 2000 Evansville Classic Soccer

Tournament

. Worked with several large databases of donors and contributors

. Researched grant guidelines and fundraising techniques

Server

O'Charleys (1999 - 2005)

. Utilized public speaking and public relations skills