Manager Customer Service
Resume:
Winifred Smaller
Reading, PA *****
Home 610-***-****
***********@*****.***
SUMMARY OF QUALIFICATIONS
> Proactive Resident/Customer service.
> Experience Property Manager and Bookkeeper
> Excellent telephone presence and effective interpersonal skills.
> Quick learner and work well under pressure with the ability to
communicate ideas
clearly and effectively.
> Experience in staff training and supervision.
> Computer experience includes Microsoft Word, Excel, Outlook, Internet,
Yardi, Onesite, Rumba, Esite, LexisNexis, Blue Moon, Nexus Payable,
Tele-A-Check (check scanner)
> Budget and Financial management.
> Exceptional team player/Focused independent worker.
> Aggressive account receivable management while maintaining
professional at all times
EDUCATION
Albright College, Reading, PA
(Working on Completion)
Bachelor Degree/Business Accounting
Peirce College, Philadelphia, PA
(Credits Transferred)
Associates Degree /Business Accounting
PROFESSIONAL EXPERIENCE
Waterford at Sterling Place
(August 2011 to Present)
Property Manager
> Maintaining a Class B 200 family dwelling property under
PHFA guidelines by managing resident re-certifications and
lease renewal, unit inspections, occupancy level at 97% or
better, delinquency at 2% or better.
> Complete all report in a timely manner, accounts payable,
move out security deposit refund, write off, and collection.
> Oversee maintenance staff with work order request, vacancy
turn over, and repairs through out the property.
> Lead tours of property, showing vacant units and marketing
property amenities as need.
> Remain current on and complaints with polices and law
affecting the marketing and leasing of property, including
the Company's leasing agreement, Landlord Tenant code, Fair
Housing laws, and other applicable laws.
> Screened and reviewed all applications.
> Coordinated eviction and writ filings activity and make
scheduled court hearings.
Jamestown Village Apartments
(October 2007-October 2009)
Property Manager
> Maintained a 275 family dwelling property under PHFA and HUD handbook
and guidelines.
> Maintained adequate control over site procedures to properly manage
resident recertification/interim for rent increase and/or decrease and
utility allowance changes
> Utilize Tenant selection plan and retention strategies to maintain
occupancy level of 97% or better
> Completed, monitored and maintained all reports in a timely manner
(accounts payable, account receivable, aging/delinquent, variance, bad
debt, billing forecast, voucher, collection and special claims
> Supervised and trained office and maintenance staff on PHFA and HUD
Policy and procedures, complete evaluation and give feedback to
improve performance for raises or promotions
> Overseen maintenance staff with repairs and work needed property/units
for proper preventive maintenance as well overseen contractors with
completion of the scoop of the work proposed correctly and on time.
> Preformed property and unit inspections for capital improvements
> Maintain vacancy information as required by investors, management and
monitoring agencies
> Enforce lease requirements/field court documents for eviction and
attended schedule court hearing
The Marquis Apartments, King of Prussia, PA
(January 2006-January 2007)
Site Accountant
> Processed accounts receivables including but not limited
to rent checks and NSF's and bank deposits, commercial
tenant invoices, maintain utility reimbursement billing,
non-resident income (laundry and cable), delinquent
notices, accounts sent to collections and process write-
offs according to Company policy
> Processed account payable including but not limited to all
vendor invoices create and maintained vendor files as well
as new vendor set-up information and current Certificates
of Insurance, research and respond to vendor inquiries,
purchase order budget overage request for approval
according to Company policy and maintain analyzed utility
usage.
> Processed financial reporting including but not limited to
monitor non-rental income (parking, storage and fitness),
prepare and review month-end reports, review accuracy of
financial statement classification of income and expense,
assist with monthly budget-to-actual variation analysis.
> Prepared resident correspondence (late, balance due,
credit, and court notice)
> Prepared and submitted timesheet and patrol adjustments
> Resolved account discrepancies with resident and or vendors
> Prepared move out statement for security deposit balance
or refund, preparing disposition letter and processing
security deposit returns.
> Coordinated eviction and writ filings activity and made
scheduled court hearings.
> Other related projects as assigned.
West Poplar Apartments, Philadelphia, PA
(October 1999-December 2005)
Site Manager
> Maintained a 140 family dwelling property under HUD
handbook and guidelines.
> Supervised and trained office and maintenance staff on HUD
and Company policy and procedures, evaluate staff annual
performance and give feedback to improve performance for
raises and or promotions
> Created a 5 year management plan for property performance.
> Participate in the preparation of the annual budget
operation and maintained budgetary guidelines.
> Assist with marketing property for leasing and resident
service programs.
> Compiled third party documents and other forms to complete
rental application
> Inspected property for capital improvements and reviewed
and approved all contracts bid proposals.
> Prepared and analyzed utility reports for rental increase
or decrease.
> Completed, maintained and monitored monthly accounting
reports.
> Screened and reviewed all applications.
> Lead tours of property, showing vacant units and marketing
property amenities as need.
> Ensures property's filing system was maintained including
residents, applicants, accounting and vendor/contractor.
> Remained current on and complaints with polices and law
affecting the marketing and leasing of property, including
the Company's leasing agreement, Landlord Tenant code, Fair
Housing laws, and other applicable laws.
> Other duties as assigned.
CERTIFICATION AND RECOGNITION
> Penn Foster: Bridal and Event Consultant/Coordinator
> Schlicher-Kratz Institute: Real Estate Practice and Fundamental
> National Affordable Housing Management Association (NAHMA)
Fair Housing and Section 504
Compliance
Certified Occupancy Professional
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