Customer Service Quality Control

Victor E. Idusuyi

-BS Criminal Justice

**** ******** ****** ********, ***** 77584 225-***-**** **************@*****.***

Objective: (Enter the job you are applying for here)

Profile: Community and youth advocate. Avid communicator and team player. Resilient, and disciplined for a variety of professional challenges. Flexible and adaptable. Balanced under pressure. Problem solver and successful mediator. Maintains high performance standards! Committed to each professional endeavor with an above and beyond approach. Strong starter, stronger finisher.

Skills & Qualities

• Customer Service

• Management & Supervision

• Substance Abuse Counseling

• Rehabilitation Referrals

• Mediation

• Strong Assessment & Problem Solving

• Legal Documentation

• Quality Control Surveys

• Quality Control Inspections

• Compliance Control

• Company Growth Chart Analysis & Comparison

• Community Facilitator

• Criminal Research & Analysis

• Residential Surveys

• Onsite Audits

• Accounting & Budgeting

• Bulk Purchasing & Receiving

• Data Entry

• Inventory & Tracking

• Computerized Coding

• Record Keeping

• Case Management

PROFESSIONAL EXPERIENCE:

Parole Officer, Texas Department of Criminal Justice ( Pasadena, Texas)

• Criminal Investigation and Planning

• Public Research and Documentation

• Assessment/Follow Up Assessments and Referral Planning

• Private Investigation

• Social, Mental and Physical Rehabilitation Planning

• Legal Documentation & Pre-Sentencing Preparation

• Community Resource Planning & Coordination

• Psychological Counseling

• Detaining & Arresting

Auditor (Internship), Department of Health and Hospital (Baton Rouge, LA)

• Resident Advocate

• Residential surveys and documentation

• Quality Assessment and Improvement

• Resident Complaints and Resolution

• Company Research and Growth Comparison (10 year increments)

• Department Audits and Inspections

Store Manager, Walgreens (Baton Rouge, LA)

• Customer Service & Complaint Resolution

• Purchasing and Receiving

• Scheduling and Banking

• Accounting, Budgeting and Inventory

• Department Supervision

• Food Quality Control and Inspection

• Computerized Coding

• Corporate Compliance

• Department Sales and Quotas

HIGHLIGHTS, ACTIVITIES AND INTERESTS:

• Rock Climbing

• Camping

• Reading, Writing, Research

• Community Investments

• Computer & Internet Savvy

• Youth Sports Coach

• Youth & Community Advocate

• Boys and Girls Club Mentor/Volunteer

• Flexible, Adaptable and Committed

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