Customer Service Representative
Resume:
EUSEBIO J. BELL
*** **** ***** ******, ***. *A
Bronx, NY 10453
*********@*****.***
EXPERIENCE:
GLC Business Services/Wilson Elser, Stamford, CT October 2008-Present
Customer Service Representative/Legal Records Clerk/Assistant Supervisor
Provide superior customer service to client and work quality
while demonstrating attention to detail, flexibility and
innovation in resolving problems.
Possess effective communications skills, and work well with others at
all levels. Perform under pressure in a fast-paced environment.
Work effectively under limited supervision and in a cohesive team
environment
Liaise with Xerox, Pitney Bowes, and Neo-Post to resolve issues with
office equipment
Maintain and create legal case files by filing daily index pleading,
correspondence, litigation, legal research and attorney notes.
Open new cases and maintain current inventory of active caseloads as
received from attorneys. Create and organize redwells and folders,
general filing of court documents.
Search database for location of folders and documents using Legal Key.
Manage central file room, workstations, offices, war rooms, case rooms
and other storage areas. Work cooperatively with Records Management
personnel, attorneys and paralegals.
Assist attorneys and paralegals with legal projects and follow
directions accordingly. Retrieve and deliver files, documents and
boxes upon request.
Access and edit the firm's record keeping database including auditing
and updating new cases. Update firm records, filing, labeling,
indexing, shelving and other clerical duties.
Set up conference rooms for meetings and depositions.
Process all outgoing mail using Pitney Bowes and Neo-Post mail
machines.
Deliver mail and postal packages to all employees.
Oversee workflow of all copy jobs in the production center.
Ordering of office supplies.
Philip H. Michaels Development Center, Bronx, August 2003-June 2008
NY File Clerk/office Clerk September 2003- January 2005
Organize and maintained filing system. File
documents numerically.
Open new cases in computer database. Archived
closed cases into storage.
Assist office manager with daily
responsibilities. Photocopy and scan
confidential documents. Operate fax and Xerox
5336 copy machines. Ordered office supplies,
mail runs and bank deposits.
EDUCATION:
Global Business Institute
Certificate for Computer Office Specialist
Awards: Salutatorian
SOFTWARE: Micro Office XP 2003, Adobe Acrobat, Practice Management,
Hummingbird, Legal Key,
Internet Explorer, E-Mail.
SKILLS:
Exceptional organizational skills, data entry, typing with minimum speed of
40 wpm, fax and copy machines Binding: Velo, Spiral, Wire and Tape.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate