Customer Service Manager

T anya Rowe

**** ****** ***** *******, ** ***** 404-***-**** ****@******************.***

A College Graduate Offering Event Industry Experience, Customer Service and

Management Skills.

Professional Experience:

1. Love’s Imprint; Atlanta, Georgia; 08/11-present

www.lovesimprintevents.com

Event Planner/Wedding Coordinator :

Primary responsibilities are:

A. Serves as the primary contact between clients to contractors, organizations, on site

facility coordinators and vendors to ensure smooth execution of all functions

supporting events and weddings.

B. Ability to effectively communicate all event information with intended service staff

to ensure a successful event

• Establish vision for event, which includes design, colors, theme, preferred

vendors, stationary/packaging, etc.

C. Maintains business relationships with past, current and potential clients with

personal visits, phone calls, e-mails and written correspondence.

• Ability to network in event/wedding industry to establish corporate and

social contacts.

• Experience in small to large events; fundraisers, corporate, private, intimate

dinners, etc.

2. Integral Youth and Family Project; Atlanta, Georgia; 02/05-05/11

Family Support Technician(FST) Lead:

Primary responsibilities were:

• Assisted 10 or more Family Support Coordinators (FST) by overseeing and

handling confidential information for over 500 clients

• Managed Integral Youth and Family Project’s partnership with the Atlanta

Furniture Bank to assist clients through process and obtaining furniture

• Performed basic data entry, phone service and filing tasks on a daily basis

• Assisted with End of Month reporting and maintenance of spreadsheets

• Aided Program Manager with overseeing database and providing support as

well as training to staff

• Hired, managed and provided ongoing training for 5-7 FSTs

1

• Assisted Program Manager with in-house events for staff appreciation; which

included running errands, invite creation, food and décor setup, etc.

3. Simon Marketplace/Phipps Plaza; Atlanta, Georgia; 10/02-02/04

Concierge/Customer Service Associate:

Primary responsibilities were:

• Assisted Marketplace Manager with typing letters and creating spreadsheets

• Handled all phone calls and questions for Phipps Plaza, Lenox Square and the

Atlanta/Buckhead area

• Provided different services to customers such as: contacting locksmith, taxis,

faxes, copying and providing wheelchairs

• Sold Simon/Visa Gift Cards to individuals as well as corporations and

maintained upkeep of stock with gift cards, magazines, gift bags and office supplies

• Established a working relationship with security to maintain lost and found

items as well as safety for Phipps Plaza

• Reported and was responsible for End of Day financial paperwork and closing

Marketplace area

Experience (Other):

- Volunteer for Mike Glenn Basketball Camp for the Hearing Impaired

- Volunteered for Dress for Success

Education:

- Correlations LLC.; Atlanta, Georgia; 12/2011

Event Planning Certification

- Bauder College; Atlanta, Georgia; 2002-2004

Associate of Arts in Fashion Design

- Montreat College; Montreat, North Carolina; 1995-1999

Bachelor’s Degree in Business Management and Marketing

2

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