Customer Service Sales
Resume:
CHRISTINA SORRELL
Cocoa, FL *****
*********.*******@*****.***
OBJECTIVE
Seeking position within a company that would continue to let me help people, as well as myself to grow as a person and with the CO in a positive way.
EXPERIENCE
Sept 12 - Jan 13. Aegis Communications Killeen,TX
Travel Care Professional
- Received incoming calls from American Express Card Holders who wanted to book either a vacation package, hotel, flight or car rental reservation both international and domestic.
- Used the Amex travel web site to find the best rates as well as the best fit for the card holder.
- Whenever the card holder had an issue with either their reservation or just need to make change with any portion of their travel arrangements made calls to either vendor to make sure that the card holder was taken care of or make the changes for them.
Feb 11 - Sept 11 First National Bank Texas Killeen, TX
Personal Banker
• Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor’s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers’ checks and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Approval limits will be based upon level of authority
• Perform other tasks requested by supervisors as they relate to the bank and its functions
Aug 08 – November 19,2010 Bank Of America CopperasCove, TX
Teller
Process transactions accurately and efficiently in accordance with established policies and procedures.
Identify customer needs and refer financial products and services to consumer and small business customers.
Able to respond to inquiries or complaints from customers, answer inquiries and provide information to customers.
Contribute to a positive team environment in the banking center through 360 degree coaching.
Preform weekly deposite pulls, replinsh and monthy balancing on the ATM.
Treat every customer as a G.U.E.S.T. by following the standards for professional customer treatment.
Sept 06- Jan 07 Adecco Employment Service Durham, NC
Office Supervisor
Processed weekly payroll for all associates.
Conducted interviews with new associates.
Communicated with the clients to make sure that everything was on track and that all theirs needs where taken care.
Consulted with different on up coming jobs orders that were going have opens that I could get the correct people to fill those spots.
July 05- may 06 Express Personnel Services Oxford, NC & Melbourne,FL
Staffing Consultant
Prepare weekly payroll for all associates.
Processed all associates applications, including completed reference checks from the last three employers’s and consulted with the new associate on various job opportunities available.
Communicated with clients to assure that all needs were being taken care of.
Calculated all pay rate and gross margin for each job order taken by me.
Sept 03 – Jan 05 Troy State University fort Benning, GA
Admissions Officer
Processed student application.
Calculated GPA and transfer credit for all new income students.
Administered exiting exam for graduating students.
Complied and maintained an active spreads sheet on all incomplete student files that were missing transcripts.
• Prepared letter for students whom files were incomplete.
May 00 – Nov 02 Green Point Mortgage Columbus, GA
MORTGAGE ELECTRONIC REGISTERATION SYSTEM COORDINATOR
• Consulted with various mortgage companies regarding loans purchased by GreenPoint.
• Monitored daily MERS reports regarding rights for loans on the MERS web site.
• Complied spread sheet containing loans which the rights had not been transferred to Green Point after purchase.
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