Customer Service Manager

[*** Woodbine Street] [Brooklyn], [NY] [*****] [1-347-***-****] [********.**@*****.***] Joe Rodriguez Objective To obtain a challenging and responsible position that offers professional growth and career advancement. References/Skill Very Multitasked and can work under any supervision, very skillful and creative Fast learner, reliable, loyal hard working and the willingness to find success Excellent communication skills, fluent in Spanish, computer knowledgeable Leadership qualities, self starter independently, well organized Experience [2005]-[2012] [Restaurant Depot] [Queens [NY] [Foodservice manager ] Manage the store during store hours,Handle bank drops, manage about 300 employees with scheduling and department assignments, handle corporate accounts Maintain all department objectives and goals [Assistant Deli manager] Supervised a crew from 6 -10 employees, Expanding sales and meeting company goals making sure product was always fresh, received and stocked accordingly updating, entering new merchandise and invoices into our systems and keeping inventory up to date [Front –End Supervisor] Ensure customer satisfaction and provided the best quality service capable of cash register handling and credit card transactions over see daily audits and employee logs Key Skills and equipment that I’m very experience in this field 1. JSS SYSTEM 2. INVENTORY, LRT GUN, COMPARISOM REPORTS, WEEKLY AND MONTLY CYCLE COUNTS, GENERAL ADUIT PROCEDURES 3. CROWN FORKLIFT AND ELECTRIC CERTIFIED DRIVER AND INSTRUCTER 4. INCOMING AND OUTGOING PURCHASING ORDERS, AUTO QUOTES 5. MERCHANDISER 6. CUSTOMER SERVICE SPECIALIST FOR 8 YEARS Assistant Director Of Student Activities At [2003]-[2005] College of Tech of New York] [NY,NY] Prompted campus activities for the day and evening commuter students Provided administrative support to the department and directors Served as a resource person for students, managing multiple projects such as casino nights, movie night, school trips and special events Maintaining files and student database (general office duties) Education [Grover Cleveland high school] [Queens, NY] Diploma Stony brook university [Long Island, NY] ASS.SPORTS&BUSINESS Awards/Accomplishments Award for 1000 points in four years of varsity HS basketball [2002] All-City Basketball student athlete in queens Four years [2002] Award for the best customer service in Restaurant Depot [2006-2009] Award for Achieving company Goal of $4.2 Million in Sales Weekly [2010-2011} Real Madrid basketball team (Avda.concha espina,128036 Madrid) [2008-2010]