Customer Service High School

Maqueshia Patrice Forward

**** ********** **. + Houston, TX 77082 + 713-***-**** +

832-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Dedicated, well-organized professional with background in customer service

and sales. Provide the ability in transferring customer satisfaction into

customer loyalty. Possess the skills and insight necessary to thrive in a

fast-paced challenging industry.

ACCOMPLISHMENTS

CUSTOMER RELATIONS

? Assisted guest with pre-ordered merchandise

? Maintained weekly inventory, purchasing and receiving

? Accepted monthly payments for customers mobile accounts

? Maintained inbound and outbound calls

? Answered phones and filed documents

PROBLEM SOLVING AND ANALYSING

? Responded to and resolved all customer situations that required

immediate attention

? Resolved customer's mobile issues

? Corrected errors on receiving documents

PROFESSIONAL EXPERIENCE

IRT

Sept. 2011 - May, 2012

Advantage Staffing

January 2011- Sept.

2011

ACS

January 2009 - Dec. 2010

Armark

October 2007 - January

2009

Solid Rock Academy

Seasonal -current

EDUCATION

West Wood College

Current

Medical assistant

Elsik High SCHOOL

May 2007

High School Diploma

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