Customer Service Quality

**** ** ***** *****: (***)

***-****

Miami FL, **165 Email:

******@*****.***

Norman J Valle

Profile: . Highly skilled professional with over 10 years of customer

service experience

. Self motivated individual with ability to manage

critical situations under pressure.

. Ability to work in diverse environments and cultures,

collaborating and building relationships with

internal/external individuals.

. Expertise in Customer Server and field work.

Education: 2005-Present Miami Dade Community College

A.A - Associates in Arts (General Studies)

Experience: March 2010- April 2012 Sentrix Financial

Services, Inc

Loan Processor

. Provide quality, accurate and timely customer service (internal and

external) involving daily processing of mortgage loans, which include the

duties and responsibilities described herein.

. Review and analyze credit documentation; compile information and update

credit as needed to comply with investor approval requirements; pre-

qualify borrowers to specific loan products; prepare loans for

underwriting.

. Process new mortgage loan applications; input new loan data into loan

software programs.

Sept 2007 - February 2010 Any Time Public Adjusters of

Florida, LLC

Claims Consultant / Processor

. Consulted policy holders affected by natural

disasters, fires, accidents and/or residential theft.

. Key resource in conducting investigations and

evaluations based on Florida regulations laws.

. Responsible for analyzing case facts and monitor

activities while communicating any changes to the

claim to the customer via email, phone, or

personally.

. Provide cost analysis to potential customers and

discuss best options on their behalf.

June 2006- Sept 2007 Avatar Homes / Prominent Title

Loan Processor / Clerk

. Process loans from pre-approval to final submission

to underwriting.

. Gather information from customers via phone and/or

scheduled meeting in order to gather all sensitive

required information.

. Assist in resolving post closing issues and quality

control audits.

. Provided training for support staff as needed.

Feb 2000 - June 2006 Freedom Oil Company

Store Supervisor

. Interface directly with customers to provide assistance and resolve

problems.

. Supervise product inventory; verify quantity and quality of products

received.

. Perform daily safety and temperature audits adhering to DERM standards.

. Handle scheduling of employees and related personnel issues.

. Responsible for technical trouble-shooting of fuel systems

. Responsible for all store customer service operation, product ordering

and monetary transaction.

Jan 1999 - Jul 2001 Enviro -Test

Technologies

Inspection Operator / OSHA Certified

. Communication with customer on what was required state inspection on

their automobile.

. Responsible for testing, monitoring and analyzing STATE SMOG EMMISSION

TEST.

. Provided results to customers within a 15min interval depending on the

vehicle.

. Operated a state regulated software to report finding of the daily SMOG

test performed.

Skills:

? Software: Microsoft Office 2007

? Languages: English, Spanish

? References: Upon Request

Contact this candidate