Customer Service Sales

H EAT H E R BRAD L EY

P R B Y H E A T H E R B R A D L E Y@ G M A I L . C O M 682-***-****

Objective

To obtain a position with a growing company where I can maximize my management skills, quality

assurance, and my training experience.

Experience

ADMINISTRATIVE ASST. 03/12-10/12 Neal Legal P.C. Azle, Texas

Developed new way of processing invoices to ensure that each was handled more rapidly, increasing customer satisfaction.

Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant

material

Organize travel schedules and book reservations

Determine and launch office procedures

Set up and uphold manual and automated information filing systems

Order workplace supplies and maintain record

Schedule and verify appointments and meetings of managers

PUBLIC RELATIONS/ MARKETING 03/09-02/12 FMG Sports, Lake Worth, Texas

Lead up to 15 sales reps to consistently making 3-4k sales weekly

trained new employees

maintained customer’s accounts

Top 3 sales person

interviewed and hired appropriate applicants

ACCOUNT RESOLUTION SPECIALIST 09/08-02/09 Citi Group, Los Colinas, Texas

assisted cardholders with payment plans

resolved any issues

top collector on my team 5 out of 6 months

TEACHER ASSISTANT 02/04-09/08 Ark Christian Learning Center, Fort Worth, Texas

maintained a clean and healthy environment for the children

CPR & First Aid certified

readily assisted in any lacking area

obtained over 800 hours of training classes

Education Azle High School, Azle,Texas 08

attended numerous leadership workshops, vice president of DECA, won state in DECA business, also travel and tourism active

student council member in charge of community service and energy & environment also drug awareness. President of FCCLA

Tarrant County College, Fort Worth, Texas 08

Skills (included but not limited to)

Self-motivated

Effective interpersonal skills

Proven leader

Able to communicate in a concise and effective manner

Proven ability to make use of computers for spreadsheet,

Able to understand and follow instructions precisely

word processing, database management, and other

Understands the importance to exercise tact, discretion and

programs

confidentiality

Great phone skills

Strong customer service skills

.

Contact this candidate