Customer Service Manager

Location:

Posted:

March 05, 2013

Pippa Balogh

Boise, ID *****

***********@*****.***

CAREER OBJECTIVE:

To use my fluency in French and German as well as my international account management experience.

RELEVANT EXPERIENCE:

Account Management/Training

• Delivered Financial Times/ Platts Energy Database training in foreign languages throughout Europe to

corporate clients, including Deutsche Bank, Bank of American and Lehman Brothers.

• Conducted evaluation and assessment interviews to determine client’s familiarity with company software

packages.

• Liaised with sales, marketing, customer service, design and operations to manage European corporate

accounts.

• Established and maintained relationships with clients to ensure product satisfaction and to monitor user

progress.

Instructing

• Augmented student learning through group and one-on-one instruction for non-English speaking students.

• Effectively evaluated and adapted daily lessons accommodating higher and lower language abilities.

• Motivated students to take charge of their own learning and set their own goals.

• Documented progress, enhancing student improvement in both understanding and performance.

• Developed and implemented diverse curriculum to effectively meet the needs of each student’s learning style

and ability.

EMPLOYMENT HISTORY:

Substitute Teacher - Boise and Meridian School Districts, Idaho 2012 to present.

European Account Manager - Financial Times Energy, London, UK 2000 - 2002.

European Account Manager – Corbis Images, London, UK 1999 - 2000.

English Language Lecturer - Bilgi University, Istanbul, Turkey 1996 - 1998.

English Language Teacher - Kohl’s School of English, Hamburg, Germany 1991 – 1994.

EDUCATION:

1996 - Bachelor of Arts in Business French and Business German, University of Central Lancashire, UK.

VOLUNTEER ACCOMPLISHMENTS:

English Language Instructor and Family Mentor, International Rescue Committee 2008 to present.

Reading, Math and Writing Classroom Volunteer, Seven Oaks Elementary 2009 to present.

Early Childhood Education Teacher - Eagle Christian Church 2006 to present.

Vacation Bible School Team Leader, Eagle Christian Church 2008 to present.