Customer Service Medical Assistant

Margaret Valencia

*** ****** **, ******** ** **551

Cell 661-***-****

J OB OBJECTIVE

TO OBTAIN A POSITION AS AN OFFICE CLERICAL ASSISTANT WITH AN OPPORTUNITY TO

GROW WITH A COMPANY AND EARNING A LEAD POSITION.

EXPERIEN CE

2012-2012 DR. STEVEN BURRES LANCASTER,

CA

MEDICAL ASSISTANT/RECEPTIONIST

• Scheduled appointments for patients.

• Greeted and Logged in patients arriving at office.

• Interviewed patients to obtain medical information, Recorded patients medical history, vital

statistics and information, such as test results in medical records.

• Performed Audio Hearing Test on patients.

• Performed general office duties such as, answering phones, faxing, accepting patients co-

payments, maintaining front office.

2005-2008 ANTELOPE VALLEY NISSAN

PALMDALE, CA

RECEPTIONIST/CASHIER

• Customer service skills, provided information as needed, Created an effective filing system.

• Computer knowledge, Organization skills, Record maintenance, typing skills.

• Multi-phone Line with Page system, copier and facsimile, Experience in office procedures.

• Dependable and Punctual in arrival time.

1999-2002 FIRST AMERICAN HOME BUYER VAN NUYS,

CA

CUSTOMER SERVICE REPRESENTATIVE

• Data Entry, multi-task experience, Authorized technician orders, Resolved Customer complaints.

• Daily record of calls, implemented effective program for data record maintenance.

• Performed training skills for new employers, Inventory organization skills.

1996-1999 BRAD-CLIFF COATING ENCINO, CA

CUSTOMER SERVICE REPESENTATIVE/RECEPTIONIST

• Demonstrated the ability to manage office, demonstrated the ability to work under pressure.

• Maintain contracts and complaints from customers.

• General Knowledge of office equipment, basic computer skills, answered multi-phone lines, and

ensured proper excellent procedures.

EDUCATION

*Attending Antelope Valley College for A/S degree in Business (Complete within 3yrs)

*High School Diploma

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