Customer Service Financial
Resume:
Neisa Tirado
**** ***** ** *** *** **** Davie FL 33024
***********@*****.***
OBJECTIVE: To secure a position that will allow me to utilize my skills and years of experience for the success of the company and have the opportunity of challenging work environment.
SKILLS:
• Microsoft Office (Word, Excel, Power Point, and Microsoft Outlook)
• Office procedures and technology
• Excellent in organizational skills
• Data entry-CVUE-Saint Director-Weber- STARS
• Types 45 wpm
• Detail oriented, handle multiple tasks
• Bilingual (English – Spanish)
EXPERIENCE:
2010 to 2013 --FINANCIAL AID- ADMINISTRATION
• Updated appropriate tracking systems for timely billing and collections.
• Process forms related to student status changes in accordance with Company policies and procedures.
• Also did financial interviews and perform needs analysis to provide financial documents to all potential students.
• Process forms in accordance with State/Federal regulations, policies and procedures Inform students on financial obligation with their Title V eligibility
• Update the appropriate tracking systems for timely processing, funding, billing and collections.
• Maintain approved tracking system for new applications and missing documents for timely follow up and completion in accordance with Company policies and procedures.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provides information by answering questions and requests.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
EXPERIENCE:
02/05- 2010 - Everest Institute, North Miami Garden Florida
FINANCIAL AID REPRESENTATIVE
• Conduct preliminary financing interview with new students.
• Provide new students with accurate information regarding application process, loan counseling and their eligibility for State/Federal financial assistance, alternative financing, contracts and/or institutional payment plans
• Inform students of their financial obligation, the institution’s financial options, and financial policies and procedures as related to their educational expenses.
• Determine Title IV eligibility through an approved needs analysis Financial Aid software system for students requesting Financial Aid.
• Advise the students of their obligation to provide accurate information and any consequences related to their application and funding process.
• Update the appropriate tracking systems for timely processing, funding, billing and collections.
• Maintain approved tracking system for new applications and missing documents for timely follow up and completion in accordance with Company policies and procedures.
• Provide customer service and answer student inquiries regarding financial status.
• Monitor and follow up on the status of all pending student loans documents (federal, state or credit) in order to maintain an accurate accounting of each student’s financial aid package through first disbursement.
• Review and submit files to 3rd party
• Maintain files in good conditions
• Conduct loan exit counseling with any students as needed
• Maintain knowledge of constantly changing regulations and procedures; advise colleagues as needed.
• Serve as liaison with lenders, servicers, and guarantors to identify and prevent delinquent borrowers from going into default.
• Perform other duties as assigned.
• Administer follow-up and tracking activities in accordance with the default management procedures.
• Develop fresh and innovative ways to improve student contact and assistance.
• Perform skip tracing activities to locate students and update student records with newly found information.
• Work with Guarantors, Servicers and Lenders to keep communication and information line and accurate.
• Maintain professional growth by attending regional financial aid training seminars and staying current on regulations by reading state and federal updates posted on NASFAA
EXPERIENCE:
2002 / 02-2005-Florida Career College, Florida ---FINANCIAL AID REPRESENTATIVE
• Inform students of their financial obligation, the institution’s financial options, and financial policies and procedures as related to their educational expenses.
• Determine Title IV eligibility through an approved needs analysis Financial Aid software system for students requesting Financial Aid.
• Advise the students of their obligation to provide accurate information and any consequences related to their application and funding process.
• Review financial applications and disclosure statements for completeness and accuracy.
• Provided customer service and answer student inquiries regarding their financial status.
• Reviewed student payment plans for completeness and accuracy.
• Updated appropriate tracking systems for timely billing and collections.
• Process forms related to student status changes in accordance with company
policies and procedures.
• Also did financial interviews and perform needs analysis to provide financial documents to all potential students.
• Process forms in accordance with State/Federal regulations, policies and procedures Inform students on financial obligation with their Title V eligibility
EXPERIENCE:
1996-2001- Hospital de la Concepcion, Puerto Rico---Billing Department
• Collecting delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.
• Utilizes collection agencies and small claims court to collect accounts by evaluating and selecting collection agencies; determining appropriateness of pursuing legal remedies; testifying for the hospital in court cases.
• Maintains Medicare bad-debt cost report by tracking billings; monitoring collections; compiling information.
• Initiate claims against estates by monitoring deaths and unpaid accounts; informing legal department to act on probate and estate issues; following-up with clerk of court.
• Also secures outstanding balance payments for care of hospital employees by establishing payroll deductions; obtaining signatures for automatic transfers,
• To Secures obstetrical payments by interviewing and obtaining information from pre-delivery patients; establishing payments due prior to delivery; sending monthly statements.
• Maintain the work operations by following policies and procedures; reporting compliance issues.
• Maintain the quality results by following standards.
• Protect the hospital's value by keeping collection information confidential.
• Updates job to knowledge by participating in educational opportunities.
• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.
• Enhance billing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
EDUCATION:
2010-2012- AIU Weston, FL - AA Business and Management
1999-2001- Interamericana de Puerto Rico – Major: Computers
1997 -1999 – Institute of Banking – Major: Banking
1996-1997 Laboratory Assistant- Diploma
1993- Lola Rodriguez de Tio – San German Puerto Rico – High School
REFERENCES: Upon Request
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