Technician Computer
Resume:
Courtney Morgan
Friendswood, TX 77546
Summary of Qualifications
Nine years of experience in computer repair and services, network
troubleshooting and technical support. Comprehensive knowledge of personal
computer software, hardware and peripherals.Outstanding analytical skills,
seasoned internet user, and well-versed in solving technical computer
problems.
Education:
Bachelor of Science in Computer Engineering Technology
Prairie View A & M University, Prairie View, TX
August 2008
Special Training & Skills:
Computer equipment software/hardware installations.Microsoft Word, Excel,
Power Point, Access, Outlook, Internet Explorer, DC/AC Circuits, C++ 1 & 2,
SQL, Basic Electronics 1 & 2, Digital Logics, Micro assembly language, Data
Communications, Networking, Single Chip Processing, Windows 98, 2000, XP,
NT 4.0.IRIS workstation.
CCNA Certification: Currently studying and taking courses to get CCNA
certification.
Work Experience:
Tech Support, ERF Wireless League City, TX
(May 2012-Present)
Serve as Level 1 tech support and remote desktop tech. Assist
customer who we offer our broadband wireless services to with their
wireless connections. Make sure that the customer has the correct IP
address, MAC address, and on the proper VLAN. Also walk customer's with
setting up router's and help them setup their emails and change the
settings for the correct incoming and outgoing severs.
Laptop Technician, SMS Marketing and Technologies Grapevine, TX
(September 2011-March 2012)
Worked on the ASUS department line with the EPad's and docking
stations. My job was centered on receiving units and ensuring that it works
properly before reaching QC. Other duties include; replacing IO boards,
main boards, LCD's and much more.
Technology Destruction and Inventory, Dallas Cowboys
(May 2009-April 2012)
Assist Mr. Ben Barnes with inventory and disassembling Dell and HP
components in computers. Have knowledge of active directory and remote
desktop while working along side Mr. Barnes.
Field Technician, Akamai Technologies, Dallas, TX
(June 2010 - October 2010)
Installed servers and DP's into racks and repaired and configured
servers. Worked with servers including: 2x8 G7 and G3 cache H servers.
Accessing the data center to repair servers that are having problems.
Installing rescue disk for server repairs, IP address setup, applying the
subnet mask, and many other configurations.
Computer Technician, Macs Computer Repair, Arlington, TX
(August 2002 -April 2012)
Providing first level of support for technical issues with customer's
computers. Installing software; removing viruses; network troubleshooting
and troubleshooting computer system problems.
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