Sales Customer Service

Isaac Jones

**** ********* ***.

Lakewood CA, *0712

Dear Human Resources department,

I am writing you to officially apply for the open position that is

available.

It is my belief that I am qualified for the open position because I have

been involved in the customer service and sales industry for over nine

years. My roles are constantly changing from hiring sales representatives,

to training and implementing company policies, to handling inventory and

managing 3rd party fulfillments to ensureing the company is ran and

operated at a quality level. I have extensive experience in the area of

inventory control and loss control of company products within my current

company I maintain daily logs of products that come in and out of our

warehouses and track them on line.

I have managed and operated a branch of an international marketing firm for

the last six years, in which my job duties required but were not limited to

payroll distribution, interviewing potential office managers and sales

managers, weekly reviews of quality control and compliance to company

rules, oversee weekly shipments and processing of orders and confirm

clients sales were consistently increasing in a down economy. In addition,

I was in charge of doing weekly in field training of all sales

representatives to go over company pitch to make sure the products were

being disbursed in a timely manner.

As you review my resume you will be able to evaluate my experience,

education and drive matches well with the qualification you are requiring

in a candidate. I would love to have a chance for a one on one interview

with your office to go over my qualifications and show to you that I am the

right person for the position. Thank you for your time and consideration

and I hope to hear from you soon.

Sincerely,

Isaac Jones

Salary History:

: Tri-Universal: 2-2004/9-2006: salary was $800 weekly plus commission

and bonuses

: Drive Concepts: 6-2006/ Present: Salary $55,000 annually plus bonuses

Isaac Jones

5718 Whitewood Ave

Lakewood Ca, 90712

Email: ************@*****.***

Alternate Email: ************@*******.***

Contact: 562-***-**** alternate contact 310-***-****

Objective:

I am a self sufficient, loyal and clearly focused individual with an

ambitious desire to succeed within any given environment. Although I have

extensive experience and knowledge in the field of Marketing management,

Sales management and Retail management, I welcome learning new skills and

techniques. I flourish in a "people oriented environment", but confident to

work just as efficiently independent. I am seeking the opportunity to

represent and market a well renowned corporation.

Education:

University of California, Santa Cruz (9-99/6-2003)

GPA: 3.3, I earned a Bachelors of Arts Degree in Legal Studies and

Political Science, I was at the top of my class within the political

science department, I started on campus a new club consisting of 30 members

called the Legal Eagles where we worked with the Department of Justice in

reading case briefs and assisting in day to day paperwork.

University of West Los Angeles, School of Law (7-2004/6-2005)

I completed one year of coarse work with the university.

Work History:

Drive Concepts Inc. (Anaheim, Ca)

Marketing Director/Advertisement Manager (7/2006-Present)

Interviewed, hired and trained entry level and midlevel sales

representative on marketing strategies such as face to face advertisement

in a controlled environment.

Oversaw the daily activities of an office composed of fifty employees.

Examples: Entering daily payroll, working with Microsoft word to implement

daily office sales and track recruiting trends, and maintained a consistent

sales force to fulfill local client's needs.

Promoted and trained assistant advertisement managers on how to run

small direct sales and advertisement offices, while developing business

plans on how to maintain and track local and regional product movement at

retail locations.

Worked closely with local Petroleum and gas station retailers on how

to use advertisement to drive their local business, and increase profit

margins for individual franchise owners at the corporate levels. These

retailers include: BP, Shell, Chevron, and ExxonMobil.

Developed weekly work schedules, calculated weekly payroll for all

employees. I was in charge of the on job training with all new and

existing employees, to consistently update them on company policies and

rules. Maintained in the field training with all sales and customer

service representative to insure quality work was being done and clients

were always satisfied.

In a public speaking forum, presented guidelines and training

materials to over 400 marketing managers at quarterly manager meetings.

Tri-Universal Inc. (Anaheim, Ca)

Marketing/Sales Training representative (2/2004-7/2006)

In a controlled retail environment, I trained sales representatives on

customer service skills and how to better present sale items.

I developed marketing campaigns to expand product knowledge to

consumers, who would not have otherwise been exposed to the product.

Assisted customers with inquiries about the particular car care

product and uses of the products.

Trained entry level advertisement representatives through various

series of marketing books on how to approach and affectively assist clients

with the products.

Routine

. Direct and oversee daily office operations, establishing and

maintaining a consistent communication system between all departments.

Maintain a regular, visible presence in each department under his/her

direction;

. Ensures that patients experience is positive;

. Ensure that department performance reflects company and/or regulatory

agency standards for overall quality and responsiveness to patients;

. Assist in identifying barriers to business growth, effective office

design and efficient workflow systems.

. Organizes and supervises all office staff including scheduling,

discipline, performance reviews, etc., in a manner consistent with

Foundation policies;

. Acts as the liaison between staff and physicians;

. Creates and monitors the annual operating budget for the office;

. Establishes clinic practices for compliance with OSHA standards;

. Oversees front and back office functions to ensure adherence to

Foundation and clinic policies and procedures;

. Develops and monitors effective patient flow and patient satisfaction

systems;

. Learns and employs the principles of CQI;

. Maintains the office environment consistent with policies and

procedures;

. Actively participates in periodic management meetings, offers

constructive solutions and recognizes potential problems;

. Works with CEO to development POD-specific strategic plans;

. Works with Administrative office to development POD-specific

operations strategies;

. Maintains confidentiality of all patient and personnel records and

office financial data;

. Performs related duties as required by management; and

. Participates in development of special projects

Productivity:

. Effectively plans and organizes at a moderately high efficiency level;

. Catches and corrects errors;

. Completes assignments according to instructions;

. Completes assignments within reasonable time deadlines;

. Assumes responsibility and sustains productive work; and

. Willingly assumes additional responsibility as directed by the CEO.

Contact this candidate