Customer Service Manager

DEONTA HUDSON

*** ********* ***** **** **, Houston, TX 77079

414-***-**** • ********@*****.***

Junior Network Administrator

CAREER OBJECTIVE: To obtain a position that will allow me to bring value to an organization through my abilities, knowledge, and professional experiences developed in school and on various job assignments in Network Administration and Bank Operations.

SUMMARY OF QUALIFICATION: Solutions-focused, MBA - Information Technology credentialed self-starter with a comprehensive background in banking, financial services and information technology. Continuously pursues opportunities to learn and take on challenges.

CERTIFICATIONS

MCITP (Microsoft Certified IT Professional) Certification Number : E087-0036

MCTS (Microsoft Certified Technology Specialist) Certification Number : E087-0035

MCDST (Microsoft Certified Desktop Support Technician) Certification Number : D134-5388

MCP (Microsoft Certified Professional) Certification Number : D134-5387

EDUCATION

Master’s Degree in Business Administration (MBA)

Bachelors Degree of Science in Business Management

University of Phoenix, Brookfield, Wisconsin

PROFESSIONAL EXPERIENCE

Network Administrator - Assistant Operations Manager - Securant Bank & Trust, Milwaukee, WI (2011 to Present)

• Manage Active Directory daily to reset passwords, implement permissions to groups & folders, and manage print servers within the network.

• Provide maintenance support for network infrastructure consisting of Cisco Routers, Switches and ASA Cisco Fire walls devices.

• Rebuild desktops by replacing hard drives and reinstalling Windows 7 & XP operating systems along with troubleshooting enterprise computers, printers, and mobile device issues.

• Manage Microsoft servers 2008r2 & 2003 r2 by implementing updates daily while managing other devices through Symantec anti-virus software.

• Provide information system support for Director Product image software, Navigator Banking Product, and Microsoft 2008 & 2003 Active Directory Administration.

• Take responsibility for deposit compliance, IT / Network administration, Fiserv (core processor) liaison, oversee security and maintenance of all facilities.

Branch Manager - Guaranty Bank, Milwaukee, WI (2009-2011)

• Troubleshooted desktop computers at the local level providing support to IT department while becoming a Microsoft Professional in 2009.

• Manage the day-to day operations of the branch to achieve growth objectives using the Clear Touch Database System from FISERV.

• Played an integral role as a member of special compliance committee assigned to monitor and audit other branch locations to track compliance with monthly auditing plans.

• Support Users Running Applications on Windows XP SP3 Operating Systems.

Client Service Consultant - Wells Fargo Advantage Funds, Milwaukee, WI (2008-2009)

• Client Service Consultants are responsible for delivering exemplary customer service via inbound calls from internal and external clients within the call center.

• Client Service Consultants are license stockbrokers who place trades using different software applications such as Thermal Advantage Software (TA 2000), Onyx data base software, and password reset software called Super user.

• Technical skills involve a working knowledge of finance, accounting, multiple software programs in Microsoft Office Suite, and heighten communication and listening skills as it related to following the customer service metric.

Agency Sales Director Technical Support - MetLife Financial Services, Milwaukee, WI (2006-2008)

• Installed Microsoft 2003 products on desktops and laptop computers for office personnel. In addition, troubleshooted networking issues such as correcting TCP/IP configuration on laptops to align with DCHP Servers.

• Helped set up VPN connections for upper management.

• Provided customer service advice over the phone using DST Vision software applications.

Staff Manager - United Insurance Company of America, Milwaukee, WI (2002-2006)

• Designed and delivered presentations to staff, promoting ethical and compliant behavior through annual compliance training and other awareness activities.

• Tracked and updated the organization as to applicable federal, state and local laws, with a focus on rules mandated by the Centers for Medicare and Medicaid Services.

• Perform quality audits and reviews on agent’s monthly evaluating collection management on accounts receivable and customer service.

Branch Manager - Wisconsin Title Loans, Milwaukee, WI (1994-2002)

• Directed sales and business development meetings ensuring the branch achieved its annual sales goals.

• Evaluated financial reporting systems, accounting and collection procedures for accounts receivable and account payable activities.

• Made recommendations for changes to procedures, budgets, and other financial controls within the branch.

MILITARY RELATED EXPERIENCE

Gas Turbine Mechanic, Norfolk, VA (1991-1994)

• Perform equipment repair and intermediate maintenance on gas turbine engines while on board a Navy vessel.

• Provided maintenance and repair on electrical control systems, fuel systems, lube oil systems, and power generation systems.

• Displayed the ability to read and understand technical manuals to ensure operational readiness on board a Navy vessel.

• Gained invaluable skills while learning how to work with a diverse group of people from across the United States. The Navy provided valuable knowledge on leadership and team building within a competitive environment.

TECHNICAL TRAINING

Microsoft IT Training Academy - PC ProSchools, Brookfield, Wisconsin

• Windows 7 Configuration & Enterprise Desktop Support Technician on Windows 7

• XP Fundamentals, VISTA, & Windows 7 Hardware Support

• Microsoft Desktop Applications Course (Word, Excel, Outlook 2003, Outlook 2003 Advanced)

• Implement & Support Microsoft Windows XP Professional

• Support Users Running Applications on Windows XP & 7 Operating Systems

• Manage and Support Windows Server 2003r2 & 2008r2 Environment

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