Customer Service Representative

.

Donna Westbury

843-***-**** **** Cindy Dr. Summerville, SC 29483 **********@***.***

Objective

I am friendly, courteous and a dedicated individual who has a strong

ambition to achieve success in any work environment. I have extensive

experience in customer service. I am always willing to learn new ways of

dealing with different types of situations. I get along with others,

work efficiently with others or on my own. I am seeking a position where

I can develop and excel while giving my best to my employer and the

customer.

Professional Experience

CPI, Goose Creek SC

June, 2008-April 2012

Photographer/Sales Person

Achievements:

• Top Sales Person

Responsibilities:

• Uploaded images on computer and enhanced them.

• Sells and Presales.

• Scheduled appointments.

• Assisted in opening and closing procedures(cash counts,

deposits).

• Maintained all equipment such as lights, cameras, and

printers.

• Responsible for breaking down and building sets, props

and equipment.

• Made sure that the studio ran smoothly and customer was

satisfied.

National Car Rental, Goose Creek, SC

May, 2003- May 2008

International and Domestic Customer Service Representative

Car Rental Agent

Achievements:

• Promoted form Car Rental Agent to International and

Domestic Customer Service Representative.

• Highest quality assurance for highest conversion rate.

• Top leadership in sales.

Responsibilities:

• Solving problems for customers international and

domestic.

• Created electronic file for each customer.

• Explained procedures that had to be followed to

customers.

• Investigate situation beween the customer and renting

location.

• Acted as mediator between customer and car rental agent

• Resolved customer’s complaints.

• Booked rentals for customers.

• Used Microsoft Office on daily basis to complete task.

• Cross sell add-ons.

Wendy’s, St. George, SC

May 2002 - May 2003

Assistant Manager

Responsibilities:

• Open and closed restaurant.

• Informed employees of daily duties.

• Ensured employees were performing their task.

• Daily Bank Deposits.

• Controlled inventory.

OSI, North Charleston, SC

Feb. 2000-Jan. 2002

Credit and Collections Representative

Responsibilities

• Inbound and outbound calls for AT&T.

• Took payments for customers(dept credit, check).

• Provided payment arrangements to avoid termination.

La Petite Academy, Summerville, SC

April 1992- Dec. 1999

Preschool Teacher

Responsibilities

• Opening teacher.

• Ensured employees were performing their assigned

duties.

• In charge of four year old preschool class.

• Planned lessons for the week.

• Sent home papers and reports for each child.

• Performed by-yearly evaluations on each child.

Education

Trident Technical College, North Charleston, SC

Associate in Applied Science(Photography)

Expected graduation date: May 2012

Skills

• Excellent written and verbal skills.

• Computer experience includes: Microsoft Office (Word, Power Point,

and Excel), POS.

References

Contact this candidate