Manager Customer Service
Resume:
CHARANJIT SINGH
Clovelly park, South Australia,5042
*****.***********@*****.***
Career Overview
A brand promotion and events management professional with two and half
years' experience in the advertising industry, I have worked on electronic
and garment branded products. I have a proven track of promoting new
business and motivating a team to consistently exceed their targets.
Skills Summary
. Exceptional communication and computer skills
. Sales and brand promotion
. Ability to meet targets given in contact
. Good relationship with clientele and customer service
skills
. Good time management skills
. Good team work skills within large organisations
. Language skills: Hindi, Punjabi and English
. Good leadership qualities able to delegate tasks reasonably
. Flexible in working shifts and able to coordinate large
projects
. Trustworthy and reliable
. Hard working, and patient
. Independent worker-is self motivated
. Good listener able to take onboard further learning and
training
Employment History
ASIA PACIFIC-EMPLOYMENT AGENCY
Operations Executive - Singapore Office
Years: 2011-2012
. Provided manpower to Singapore five star hotels in various roles
including front of house, chef, and food and beverage service.
. Met with the client to determine requirements.
. Supervised the team and give the briefing
. Met with the client to receive feedback about workers' performance and
acted upon such feedback.
Achievements:
. Completed daily reports on Excel.
. Fulfilled the clients' requirements and reported to senior agency staff.
ICICI PRUDENTIAL LIFE INSURANCE.
Unit Manager
Years: 2010-2011
. Promoted Life Insurance to customers.
. Explained details of different insurance plans and determined which fit
with the customer's needs.
. As a manager, I led a team within the sales department and also chose
members to join this department.
. Gave a briefing to the team every day and assisted team members as
necessary.
Achievements:
. With working with ICICI Prudential Life Insurance, I met targets that
were given to me every month to sell life insurance.
INFINITY ADVERTISING PVT.LTD
Operations Executive
Years: 2008-2010
. Made fact-based decisions utilizing Customer Analysis, Competitive
Analysis, Collaborator Analysis and Industry & Company Analysis.
. Established healthy business relations with clients & external associates
to secure repeat business & long term loyalty.
. Worked towards solving enquiries and complaints efficiently.
. Ensured timely order execution & delivery as well as collections from the
clients within the stipulated credit period.
. Managed the distribution system of the company and maintained smooth
operations.
. Gave formal presentations to identify and appoint new channel partners/
distributors.
. Worked closely with the sales channel to ensure target were achieved.
. Organized and coordinated events to promote brands and products in
various venues all over India.
. Companies whose brands I promoted included, Apple, Samsung, Sony Ericson,
Dell and Moser Baer.
Achievements:
. Working with Infinity Advertising Pty Ltd, I performed best auditing for
Samsung - As a result, the Samsung distributer from Ahmadabad, India
recognized my achievement and awarded me with a presentation for my
work.
KANKEI RELATIONSHIP PVT LTD.
Customer Care Executive
Years: 2006-2008
. Worked as a Customer Care Executive in Vodafone inbound process.
. Responsible for taking care of all the customers' queries - I handled
Vodafone customer care for the Punjab region.
. Recorded the customer's details and looked up necessary information on
the system to solve any questions.
Achievements:
I was elected as a "Star of the Week" in Kankei Relationship Pty Ltd, New
Delhi India, for my best performance in calling
Formal Education
GRADUATE
2007 - 2010
Bachelor of Arts (BA) Arts from Punjabi University Patiala.
Subjects undertaken - Punjabi, English, Religion, Sociology & Public
Administration.
1999
Completed High School at Punjab School of Education, highest year
(equivalent to Year 12).
TECHNICAL COURSES
2011 - 2012
Diploma in Food & Beverages with ICAST, Food and Beverage Services, a
hospitality school in Singapore.
2001 - 2002
Advanced Diploma in Computer Software 2001-2002: with C-DAC,
(Centre for Development of Advanced Computing, a government registered
training company in Punjab).
Licenses and Registrations
South Australian Driving License Expiry Date 17/2/18, Number: DM8523
Interests
. Listening to music
. Cricket
. Body Building
Referees
Character
Ingrid Justin
Part-Owner
Bloomers Florist
Mobile: 043*******
Relationship: Friend
William Mitchel
Family Business
Mobile: 040*******
Relationship: Friend
Karan Malhotra
Assistant Manager
INDUSLAND BANK New Dehli India
Indian number: +91-921*******
Relationship: Long-time friend
Contact this candidate