Manager Customer Service

Daniela GishinaDaniela Gishina Daniela Gishina

Colonial Heights, VA 23834

804-***-****, e-mail: *********@***.***

OBJECTIVE

Seeking a challenging position in administrative/ clerical assisting, that demands excellent computer

proficiency with good managerial competence, technical and interpersonal skills.

EXPERIENCE

Administrative Manager- Bulsatcom, Pazardzhik, Bulgaria May 2012-Jan 2013

Coordinated and maintained administrative staff

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Provided training and supervision

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Ensured accomplishing staff results by monitoring and communicating jib expectations

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Assisted and reported to District Manager

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Maintained all administrative files; other duties as assigned.

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Medical Assistance Specialist- Allianz, Richmond VA May 2011-Nov 2011

Travel Insurance and Assistance

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Consulted with medical staff for appropriate care: coordinated with customer; arranged for care with

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provider; provided assistance with medical bill processing as appropriate to plan: provided assistance

to traveling companions, including hotel arrangements, transportation services, etc.

Obtained medical records for medical staff and management review as required

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Prepared and sent letter of guarantee of insurance coverage to providers, ensuring accuracy of

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financial commitment with no financial exposure MA.

Assisted with medical evacuations and repatriations.

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Followed-through on outstanding cases, ensuring timely, appropriate and total service owning each

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case until resolved.

Answered incoming telephone and e-mail inquiries regarding claims status.

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Target Retail Store, Chester VA/ Sarasota FL Nov 2006-

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May 2011

Supervised training as Starbucks barista

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Planogram Team

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Store Manager-Evita Fashion Boutique, Plovdiv, Bulgaria Nov 2003- Dec 2005

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Ministry of Foreign Affairs of Republic of Bulgaria, Sofia, Bulgaria May –August

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2010

An Intern in Directorate of “United Nations and Global Issues”

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Researched and helped in organizing and preparing a thorough analysis of the status, challenges and

prospects of the international commitment to combating piracy focusing on the leading role of the

UN and the Contact Group on Fight against Piracy off the Coast of Somalia

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Followed the course of events with the Gaza flotilla crisis and gathered data for organizing a status

report and to propose positions of the Bulgarian government on the possible regional and

international arrangements with regard to achieving a sustainable solution

EDUCATION

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Virginia Commonwealth University (VCU), Richmond, VA Aug 2008-Dec 2010

Bachelors of Arts in International Studies, with International Social Justice Concentration

Minor: Religious Studies

Plovdiv University “Paisii Hilendarski”, Plovdiv, Bulgaria September 2003-June 2006

Associate’s Degree of Macroeconomics

SKILLS

Highly organized, detail oriented, creative and multi-tasker

Very personable and outgoing

Proficient in Microsoft Office, Quick Books; Internet Research; PeopleSoft

Fluent in Bulgarian

Works well alone and in collegial environment

7 years of customer service experience

Multi-cultural experienced and willing to travel

Contact this candidate