Customer Service Sales

Gresaline Bernardo

#**** **** ********* *********

Apt.#4

Milpitas CA,95035

Phone#408-***-****

Email:***********@*****.***

****@*.****.***

Objective:

To obtain a position as a Receptionist/Front desk Agent where my office management skills

and customer orientation will be fully utilized for the company's benefit. I am a hardworking

individual,ready to act as a team member, willing to learn new things and willing to work extra

hours beyond official working time just to achieve my goal and accomplish a mission on a

best possibly way.

Experience:

Frys Electronics 2003-present

SST Parts Coordinator

*Prints parts request each day.

-check pricing,make plu's and po's

*Ordering parts thru website and email providing with the right PO number and right part

number.

*Received parts from different vendors.

-check if the po,part number and receiver number was correct and update in SRM.

-assigned parts to designated techs.

-update the status for each SRO by putting the correct informations ( plu,po,receiver

number,part number,invoice number,etc.)

-close paper works and file them according to vendor and store number.

*Ship cores to each vendor if needed,

*Call vendors to follow up orders and eta's.

Residence Inn By Marriott 2001-present

Guest Service /Night Auditor

*Check in and check out hotel guests in a confident,professional and friendly manner.

*Print manual reports and contingency for each shifts.

*Review arrivals,noting special requests,blocking rooms.

*Answer all phone calls promptly and knowledgeable.

*Make and cancel reservations as requested.

*Follow up special request from different departments.

*Run the audit report,make daily reports,balancing sales and input and submit to corporate

office.

*Do the bucket check – make sure each rooms has their own registration card signed,credit

cards imprints and room rate.

*Print registration cards for the next day arrival and file them accordingly.

*Print express checkouts and out them in an envelopes with the room number and send them

to the designated rooms.

*Stock supplies for the Market.

*Complete all items on appropriate checklist by the end of shift.

Education:

Mary Chiles College ( Phillippines )

B.S.Nursing

-Undergraduate -finished 2 years in college.

Skills:

*Bilingual:English and Tagalog

*Effective team working skills

*Precise attention to details

*Ability to multi task

*Diplomacy and sensitivity when working with clients.

*Good customer service experience.

References:

*Tom Gaffney

Technical Director

Frys Electronics

1741 Junction Avenue,San Jose CA 95112

Tel:408-***-**** x 18306

Email:***@*.****.***

*Paul Hand

ASP Tech Supervisor

1741 Junction Avenue,San Jose CA 95112

Tel:408-***-**** x 18223

Email:****@*.****.***

*Molyca Ly

SST Parts Supervisor

1741 Junction Avenue,San Jose CA 95112

Tel:408-***-**** x 18283

Email:***@*.****.***

Contact this candidate