Sales Customer Service
Resume:
Michellynn Joseph
Hawthorne, California 90250
Phone: 818-***-****
E-Mail: ****************@*****.***
Professional Summary
Experienced in Retail sales and Computer Technology where my extraordinary skills and
experience can be effectively utilized to increase efficiently . I have extensive experience in
inventory management and shipment processing. I am an employee who consistently meets and
exceeds sales targets and I am a reliable team player and strong communicator.
Skills
Expert retail sales professional offering 5 years’ experience in retail customer service and retail
management. Focused on exceeding sales goals. Desktop Support Technician with 5 years
providing rapid client-centered technical support. Expertise in identifying root causes. Dedicated
IT professional highly effective at maintaining and installing software and hardware for laptop
and desktop computers. Seeks a role offering opportunities for long term professional growth and
development Consistently meets sales goals Motivated team player Employee relations Natural
leader Upselling techniques Customer-oriented Active listening skills Credit card transactions
Retail sales POS systems knowledge
Work History
Merchandising
August 2009 - August 2012 • Culver City, CA
My duties included helping customers that came in for computer purchases or repairs. These
repairs included things such as hardware repair, software repair, installation and virus removal. I
was the lead over all sales in my department, it was my duty to ensure that all sales goals were
met. It was also my duty to train all new employees in Geek Squad and our computer department
to ensure they were knowledgeable enough to help our clients to the best of their ability. I also
did repairs such as the removal of virus, malware and spyware. Furthermore, I did installations of
different types of hardware and software. I assisted with the shipping of product from and to
manufacturers and our call center.
May 2008 to May 2009
Foot Locker Culver City, CA
Assistant Manager
Supervised a sales force of 20 sales associates.
Hired 45 sales representatives over a 12 month period Exceeded regional annual sales target by
over 25%Developed a comprehensive training programfor new sales associates. Planned and
directed staff training and performance evaluations reviewed operational records and reports to
project sales and determine profitability Trained all incoming sales team members. Promptly
resolved all customer requests, questions and complaints Built relationships with customers and
the community to establish long-term business growth.
June 2007 to May 2008
Radio Shack Baldwin Hills, CA
Assistant Manager
Built relationships with customers and the community to establish long-term business growth.
Attended sales training camp and brought best practices leadership back to the company.
Suggested budgetary changes to increase company profits.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Exceeded company objectives with great results.
Hired and trained 15 employees¬ of the new management staff.
Education
Current El Camino College Torrance, CA
Associate of Science Psychology/ Computer Technology
Hamilton High School Culver City, CA
High School Diploma General
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