Customer Service Insurance
Resume:
VI NGUYEN
Houston, TX *****
**.**********@*****.***
OBJECTIVE
To obtain a position within a company that will allow me to fully utilize my communication, organization, detail-oriented, and problem solving skills.
EDUCATION
Georgia State University, Robinson College of Business, Atlanta, GA
Bachelor of Business Administration, Hospitality, May 2012
Relevant Courses: Human Res. Management, Strategic Management, Basic Marketing, Business Analysis, Business Law, Business Communication, Accounting I & II, Corporate Finance, Managerial Sciences.
EXPERIENCE
Fidelity Bank - Atlanta, GA July 2012 – October 2012 (Left company because I was moving to Texas)
Mortgage Servicing Specialist –Insurance
An active team member with one other insurance specialist in managing and paying insurance premiums for over 10,000 escrowed mortgage loans.
• Obtain certificates of insurance for portfolio, FNMA, and FHLMA loans
• Maintain database with updated hazard, flood, condo, HO6, and wind/hail insurance
• Ensure insurance bills are paid timely for escrowed loans
• Monitor third party outsourcing vendor, ESA, to ensure adequate coverage is held on all properties escrowed and non-escrowed
• Monitor for compliance related to force placement of coverage in the event the borrowers fail to provide insurance information
• Monitor coverage amount requirements with all investor guidelines along with flood requirements by law
• Deposit insurance refunds and research pending items
• Request/monitor approvals to pay insurance on loans with disbursement stops
• Handle customer issues related to insurance via phone calls or written correspondence
• Access reports to assure all payments are paid to date
• Active member on team projects
• Proficient in Mortgageware, Datatrac, Check Manager, and MoneyGram
Cumberland Eye Care- Atlanta, GA July 2008 – June 2012 (Left company because I needed full-time work)
Optometric Tech/ Administrative Assistant
Received extensive training on prescreening patients for both routine eye examinations and office visits, including proper use of optometric equipments to accurately measure vision acuity, fluid pressure, dilated fundus, retinal photography, and auto-refraction.
Won Best Customer Service and Practice Growth Award for Metro-Atlanta region, leading to a 30% overall sales growth since the prior year
Contributed to a 25% increase in Retinal Photography sales
Praised with reaching highest weekly bonus amounts based on contact lens year supply
• Staff Recruiting
• File insurance claims
• Receive, post, and deposit insurance check payments
• Prepare daily transaction reports such as balancing net receipts and cash deposits
• Purchase and organize office supplies
• Contact lens sales
• Input of patient data into the computer system (Officemate)
• Payroll assisting
• Post new job opening positions
• Train new employees
SKILLS
• Proficient in Microsoft Word, Excel, and PowerPoint
• Fluent in Vietnamese
• Strong research, analytical, verbal, and written communication skills
Contact this candidate