Administrative Assistant Customer Service

Ketti E. González *****.********@*****.***

**** ** **** *******, **** Lauderdale, FL, 33314 Primary: 914-***-****

EXECUTIVE ADMINISTRATIVE ASSISTANT & COORDINATOR

(Bi-lingual – English & Spanish)

A gifted professional eager to work in a corporate environment that will allow me to optimize on my skillset with substantial experience in performing office support duties which involve customer service, preparation and maintenance of PowerPoint presentations, documents and records, supporting all levels of management. A dedicated, self-starting team player, seasoned with diversified administrative experience in all corporate walks.

SKILLS

Word

Excel

PowerPoint

Access

Outlook

Internet

Most Adobe software

Accounts Payable

• SAP

• APS

• Dynamics

• Great Plains

Reflections

Software trouble shooting

Travel & Expense Reporting

Domestic & International Travel

• Concur

Effective communication

Profound coordinating skills

Excellent organizational ability

SUMMARY OF QUALIFICATIONS

• Familiarity with most LCD Overhead Projections systems used for board meetings and conferences

• Diverse administrative experience with profound learning ability and willingness to improve

• Ability to provide support to a Senior Level individual and/or groups

• Experience in dealing with and understanding the needs of all levels of management

• Produced results in fast paced environment by ensuring appropriate time management

• Ability to maintain multiple calendars using Outlook

• Results driven with an uncanny ability to multi-task in time constrained, high-pressure environments

• Team oriented motivated to exceed expectations

• Work independently with minimal supervision

• Dedication to Customer/Client Service Excellence

• Implantation of a new Accounts Payable Software application, serving as a liaison between consultants, software engineers and Accounting departments and Treasury Managers.

PROFESSIONAL EXPERIENCE

Client Service Assistant – AARP / Work Force One, Hollywood, FL

12/2012 – PRESENT Temporary Position

"Resource Room" Educating clients on services offered by the agency to the unemployed. Teaching the clients how to apply for public assistance and re-employment benefits, job searches, and best ways to apply for employment. Review and assist with updating resumes using Microsoft applications .

Administrative Assistant – A Plus Quality Inspections, Pembroke Pines, FL

10/12 – 12/2012 temporary Position

Inbound call screening. Prepare inspection reports for realtors and insurance companies.

Administrative Assistant - Amano McGann, Davie, FL

6/2011 & 7/2012 Temporary Assignment through Man Power, Plantation, FL

Industry leader in Parking and Valet solutions – Call screening. Technician dispatch for repair and installation of equipment. Accounts Payable using Microsoft Dynamics

Freelance Administrative Manager – Community Consumer Group., Hollywood, FL

4/2011 – PRESENT

Community based Law Firm and Real Estate office - Responsible for day-to-day operations such as phone, calendar maintenance, meeting scheduling, coordinating quarterly marketing/advertising campaign with various local publications, preparation of court affidavits, mail screening and distribution, collections. Property search for home buyers using MLX database. Assist Realtor with preparation of legal and financial documentation for pre-qualifying buyers. Manage properties including rent collections, coordinating required maintenance, evictions, screen new and potential tenants and rental advertising when required.

Executive Administrative Assistant / Coordinator - PepsiCo, Inc., Purchase, NY

9/2005 – 3/2011

Responsible for processing over $48MM annually in payments to insurance companies, brokers, TPA’s, state entities including invoice submission, tracking and accounting allocation of funds returned and dispersed using SAP. Provide administrative support to 18 senior level executives and their staff, including Treasury Managers and Analysts, supporting Cash Operations and Risk Management. Assist with various tasks associated with preparation of quarterly and annual presentations and Board meeting logistics. Correspondence and edit graphic presentations using various Microsoft Office programs. Responsible for day-to-day department operations such as phone, calendar maintenance, conference scheduling, coordinating business travel worldwide, travel and expense reporting, generating copies, filing, archiving, mail screening and distribution.

Medical Receptionist - Memorial Sloan Kettering Cancer Center, Sleepy Hollow, NY (Temp)

2/2005 – 9/2005

Answer incoming calls for extremely busy Medical Oncology Out Patient Treatment Clinic and Medical Doctors Office. Assist with the separation of medical charts for billing and scanning purposes, including bar coding of confidential patient documents. Attend to patient inquiries including appointment issues, medication refills and medical emergencies by directing the incoming call to the appropriate party. Contact patients on a daily basis to confirm scheduled doctor visits, exams and treatments.

Assistant Coordinator - Bellevue Hospital Center, New York, NY (Temp)

4/2004 –1/2005

Assist the Coordinating Manager of Network Support Administration: Maintain departmental statistics; create charts for recording purposes as per request of directors and supervisors using various computer applications. Prepare and maintain purchase order requisitions for Environmental Services and Laundry & Linen departments for the purchasing of supplies. Follow up with Finance and Purchasing Departments for status of orders. Contact vendors to gather information for the purpose of finding most competitive price, schedule, deliveries and ordering of supplies. Record and maintain Environmental Services and Laundry & Linen department’s time sheets, log books and employee payroll consisting of approximately 220 employees. Assist Environmental Services and Laundry & Linen with various clerical and administrative duties, including customer service calls, logging and handling customer complaints, directing calls to the appropriate parties, screening, and taking accurate messages where further action was necessary by directors and/or supervisors in their respective departments.

Administrative Assistant - Osorio & Associates Law Offices, White Plains, NY

9/2003 – 3/2004

Data entry. Perform all secretarial and administrative duties including answering phones, filing, typing letters and memos, appointment scheduling and attending to customer inquiries.

Administrative Assistant - Cine Magnetics Video & Digital Laboratories, Armonk, NY

7/1998 – 9/2003

Data entry, prepare monthly billing for Order Processing Department. Performed all secretarial and administrative duties including assisting other departments as needed. Managed Label Printing Department: designed and mass produced labels adhered to duplication stock. Supervised assembly line staff to ensure proper application of labels based on client specifications. Maintained inventory on client owned and company owned stock including ordering and disposal of labels.

EDUCATION

Westchester Business Institute (The College of Westchester), White Plains, NY

Graduated: 2/2001 Associate Degree Program GPA 3.88 /4.0 Business Administration: Computer Applications Management (President’s List, 4 consecutive semesters)

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