Customer Service Manager

L aith Alsmady

A DDRESS: mecca street amman jordan

M OB I L E: 077*******

E -MA I L: *****.*********@*****.***

E D UCAT IO N

****- **** ********** ** ** r tfordshire, L evel 2 (4 year sandwich course)

Cu r rent Modules:

- P rinciples of Corporate Finance 2

- Performance Management

- M anagement and Marketing

- Cost & Activity Management

- F inancial Statements 1

- F inancial Statements 2

- Employability and Entrepreneurship B

- Principles of Corporate Finance

2008- 2010 H. I.B.T. College in H atfield, BA Hons in Accounting and F inance

Semester A Semester B

- Foundations of Business - In teractive learning skills and

development

- I nt roduction to Computing - IT for Business

- Statistics - In t roduction to Business Law

- P rofessional Communication - Marketing Principles

Semester C

- Business Quantifications

- Accounting Techniques

- Economics

Passed all modules and granted a direct entry to year two in university of Hertford

shire

2007-2008 City Collage, I EL TS 5.5 Qualification ( Manchester)

2000 – 2007 R.A.M.S. H igh School, GCSE equivalent exams completed.

(Jordan, Amman)

WORK EXPER I ENCE

2007: Administration and Sales Department at NOVA L td, Jordan, for three months

Had the position of Assistant Accountant

2006: Store manager at Tornado mobile and DVD shop, Jordan, Amman

M y responsibili ty was to manage the store assisting customers managing the stock

and placing orders.

K EY SK I L LS

• Excellent communication and customer service skills

• Multilingual with f luency in English and Arabic

• Very ambitious and goal orientated

• Focused and responsible

• Work effectively in a team as well as an individual

• Ability to work in a busy environment and under pressure

• H igh level of computer li teracy (Microsoft Word, Excel, Power Point)

I N T ER ESTS

I consider myself very active, outgoing and communicative person. I like challenges,

participating in different events and always t ry to learn something new. I have

organised few t r ips for a smaller group of students and participated in the fund

r aising charity organisation, which brought great results and my team raised a

significant amount which was donated to Sick Children Trust Organisation. I am

very passionate about sport, and won a 2nd p lace in freestyle swimming in Dunes

C lub high school championship. I also won a 3 rd p lace in 50m freestyle I t t ihad School

championship. At the moment I practise playing football on weekends. Cooking is

another hobby of mine and occasionally I host dinner parties for friends and family.

Contact this candidate