Customer Service Representative

DANIEL YBARRA

**** ***** ***** ********, ** *****

PHONE: 832-***-**** ( E-MAIL: *********@*****.***

OBJECTIVE

To obtain a position as HR Assistant via PostJobFree.com.

EMPLOYMENT

May 2008 - October 2012 JPMorgan Chase

Houston, TX

HR Product Specialist II (Leaves Research Specialist)

. Researched and resolved Disability, Workers Compensation, Family,

Discretionary & Military Leave cases within company call center.

. Managed an average of 350 leave cases at any given time for

resolution.

. Processed People Soft correction cases for Leaves, Terminations &

Retirement Research Specialist teams.

. Assisted as a back up to an HR colleague in providing salary

information requests to Leaves Research Specialist team.

June 2002 - March 2008 JPMorgan Chase

Houston, TX

HR Customer Service Representative / HR Contact Specialist II (Research

Specialist)

. Researched and resolved Leave of Absence and Termination cases within

company call center.

. Managed a total average of 200 leaves and term cases at any given time

for resolution.

. Communicated regularly with employees, managers, HR business partners

and outside vendors when researching and maintaining assigned leaves

and term cases.

April 2001 - June 2002 Forum Staffing Service

Houston, TX

HR Customer Service Representative

. Received an average of 50 calls per day from JPMorgan Chase employees,

managers and HR business partners regarding HR policies, payroll,

leave of absence and health & welfare benefits within JPMorgan Chase

call center.

. Initiated Leave of Absence, Termination, Payroll & Miscellaneous cases

whenever requested by JPMorgan Chase employees, managers and HR

business partners.

May 2000 - February 2001 Lease Source, Inc.

Houston, TX

Account Manager

. Made an average of 40 calls per day in order to maintain and develop

vendor relationships.

. Scheduled weekly appointments to meet with current and potential

clients.

. Prepared quotes, reviewed credit analysis and worked with management

in securing lease agreements.

EDUCATION

University of Houston ( Houston, TX

Bachelor in Finance, Minor in European Studies, December 1999

SKILLS

Strong communication and problem solving skills.

Knowledge of People Soft, Time & Attendance and Microsoft Office

Professional.

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