Support Engineer
Resume:
Cornelius Crisp
********@*****.***
Objective:
Opportunity and Growth.
Experience:
August, 2010 - December 2, 2011 Senior Solution Architect, Softchoice
Optimus Solutions Inc.
Enterprise Architect Group Team Lead. Provided Senior leadership and
solution assurance on all IBM MidRange Enterprise Class
Hardware/Software/Storage. IBM deal registration and compliance on all
discovered opportunities. Identifying Customer Value compliance. TCO and
ROI analysis reporting with Discovery Assessment programs.
* Technical Sales Certifications and Technical Certification
* Team Coaching for North American Sales Staff
* Forecast Reporting with Pipeline Inventory Analysis
* IBM GPP Reporting
* Alinean Tool Analysis Reporting
* Visio Diagram and Flow Chart Design
* Customer Facing Solution Assurance
* IBM Econfig builds
July, 2008 - June, 2010Enterprise Systems Architect, Syntellus Dataworks
LLC.
High-level designer of Power Systems(IBM, System I (IBM) to be implemented.
Establish the basic structure of the systems, defining the core design
features and elements that provide the framework. Pre/post technical sales
support for IBM Hardware/Software/Storage.
* Interfacing with the clients and their staff and vendors in
order to determine their needs.
* Generating high level system requirements, based on the
user's need and cost.
* Performing cost benefit analysis to determine the
requirements
* Creating Hardware and software solutions based on projections
and analysis.
* Identifying training requirements for new technology.
* Creating and facilitating training courses for clients on
new software and hardware.
* Keeping current with new trends and updates from channel
vendors and manufacturers.
* IBM Certificaitons.
* Maintaining current customer relations.
* Identifying new sales opportunities with current business
relations.
Septempber 2007-May 20, 2008 (Contractor)CDO technologiesNorth Chicago,IL
AIX System Administrator Principle Lead /Sr AIX Administrator
Unix Administrator providing Unix(AIX,Linux) Infrastructure support for
Military Entrance Processing headquarters(HQMEPCOM), Department of Defense.
Technical support for production, development, and testing environments.
Remote and local Unix administration support for sixty five military
processing centers nation wide.
Environment:
AIX 5.2, 5.3, 6.1, LPAR,
TSM
Oracle 10g, Oracle 9i
HMC
E/Security, E/Medical, E/Records-Northrop Grumman Corp.
Remedy
ITIL
Areas of Infrastructure
Implementation of the DISA Database Security Technical Guide for Dept. of
Defense.
Maintenance and administration of all Security Patching, microcode, and TL
requirements
AIX Administration for 65 PServers remote. Internal support of 23 AIX
servers
NIM Installation and administration support.
SAN/Clustering support and administration
Technical lead on AIX migration from version 5.2 to AIX verion 5.3.6 via
NIM
Shell scripting of APAR installation and release management.
Allocate, create, increase volume groups, logical volumes and file
systems.
User administration for remote ITS reps at all military entrance
processing facilities.
Create and modify procedural documentation for problem resolution and
project planning.
Level 2 and 3 support for all reported AIX infrastructure issues,
hardware, software.
Technical support and administration for testing, development and
production environments.
Providing hardware analysis for procurement and managed service providers.
Experience:
April 2007-September 2007 (contractor)Computer Science CorporationNorth
Chicago,IL
System Administrator Principle Lead / Sr. Unix Administrator
Unix Administrator providing Unix(AIX,Linux) Infrastructure support for
Military Entrance Processing headquarters(HQMEPCOM), Department of Defense.
Technical support for production, development, and testing environments.
Remote and local Unix administration support for sixty five military
processing centers nation wide.
Areas of infrastructure/ solution expertise:
Maintenance and administration of all Security Patching, microcode, and TL
requirements
Regatta(P4 and P5) System Administration support
NIM Installation and administration support
Create and modify procedural documentation for problem resolution and
project planning.
Shell scripting of APAR installation and release management.
ITIL best practices and guidelines implementation
Support Oracle development team with software installation and
maintenance.
User administration for remote ITS reps at all mepcom facilities.
SAN/Clustering support and administration
Allocate, create, increase volume groups, logical volumes and file
systems.
EMC Storage administration and installation.
Provide daily status reports to management on critical solutions and daily
progress.
Providing updated availability management on operational procedures for
project managers.
Providing harware analysis for procurement and managed service providers.
Provide daily status reports to management on critical solutions and daily
progress.
Implementation of ITIL policies, processes, and change management.
Experience:
February 2005- April 2007Siemens Business Services Lake Zurich, IL
Network Operation Center Engineer / Unix Administrator
Unix Administrator providing Unix (AIX, HP, Sun Solaris) infrastructure
support for third party customer base. Trouble shooting of production
server operating systems, system management software and operating system
utilities in accordance with customer specifications
Areas of infrastructure/solution expertise:
Regatta (P4 and P5) SA support
Createand modify infrastructure documents using MS Excel, MS Visio or MS
Word
Monitor, validate, update and document AIX, HP, Sun Solaris environment
changes.
Allocate, create, increase volume groups, logical volumes and file systems
(JFS2) in IBM SAN environment
Provide daily status reports to management on critical solutions and
monitored changes.
Provide any type oftechnical support within a SA role
Write any simple shell script for SA tasks and development, production
scheduled routines
Assist different development teams with product installation on AIX
infrastructure
Assist with implementation of new software patches and infrastructure
changes
Coordination of hardware services with appropriate vendors
Facilitate network alerts on customer outages and network conflicts
Management of backup schedules, changes, and disaster recovery
Call Center Support/Help Desk support and training.
Providing updated availability management on operational procedures for
customer auditing.
Team lead in planning and execution of tests schedules by customer
June 2000-June 2001 18global.com. Irving, TX
Director of Technical Operations
Managed IT infrastructure of 18global.com USA based divisions and
responsible for staffing all IT positions for 18global.com
Areas of expertise:
Provide industry standards on Managed Services, Quality Assurance and
Quality Control.
Create, maintain and enforce project plans and development schedules
Audit all processes and systems to identify opportunities for improvements
in process, performance, methodology, quality, product
functionality/marketing, and security
Staffed the IT Division in preparation for the migration from
Johannesburg, South Africa to the U.S
Maintained Technical Specifications documentation
Design and support all hardware/software architectures to optimize system
performance
December 1998- May 2001IBM Global ServicesDallas, TX
Senior IT Specialist
Senior IT Specialist for IBM Global Services Midwest Division, supporting
various IBM products and providing IBM solutions for IBM and non-customers
Areas of infrastructure / solution expertise:
Tivoli Storage Manager
Administer small and large TSM environments
Develop and implement back-up and recovery procedures
Develop, test and implement disaster recovery procedures for small or
large environments
Provide knowledge skill transfer for new TSM customers or existing TSM
customers
Assist IBM first level TSM support center with electronic created call
problems from IBM/TSM customers
Plan and apply TSM maintenance
Participate in an active role with the IBM pre-sales team for new or
current IBM customers looking for a enterprise back-up solution
AIX
Perform the role of a Senior AIX administrator
Provide knowledge skill transfer for IBM customers
Administer small or large AIX environments (small - less than 20 server or
large more than 100 servers)
Provide first and second level support to IBM customers remotely or on-
site when required
Installation and migration for IBM customers of there AIX servers
Plan and apply AIX maintenance
AIX RS/6000 Clusters
Administer AIX clustered environments large and small
Assist with installation and configuration of simple to complex AIX
clustered environments
Plan and apply cluster maintenance on the clustered AIX environment
SP / Regatta Systems
Perform the role of a Senior SP or Regatta Administrator (Large P-Series
AIX servers)
Participate in an active role with the IBM pre-sales team for new or
current IBM customers purchasing the new P-Series (SP2 or Regatta)
Work with IBM pre-sales, including IT architects to help IBM customers
find a solution to complex IT infrastructure problems
Assist with SAN connectivity configuration to the IBM P-Series class
servers
WebSphere
Install and configure the latest version of WebSphere on both AIX and
Windows Platform
Assist WebSphere developers with simple or complex infrastructure problems
Plan and install any required maintenance required by WebSphere developers
MQSeries
Install and configure the latest version of IBM MQSeries on both AIX and
Windows Platform
Assist IBM MQSeries developers with simple or complex infrastructure
problems
Plan and install any required maintenance required by IBM MQSeries
developers
Microsoft operating systems (NT, Windows 2000 professional / Server, XP
professional, Data Center)
Perform the role of a Senior Microsoft Administrator
Install and configure Microsoft server on IBM hardware
February 1998-December 1988AeroTek Inc.Dallas, TX
Sr. Systems Engineer (contractor for Mobil Oil Corp.)
Senior System Administrator for Stand Alone RS/6000's, SMP Class RS/6000's
and SP2 complex
Areas of infrastructure/solution expertise:
Maintain a 7x24 production environment
Use Distributed Commands to manage SP2 Complex
Stabilize Corporate Production Applications on RS/6000's and SP2
Install and Migrate to current AIX release levels and PTF fixes
Write Shell Scripts (Korn) to automate tasks(Backup, Spooler Tasks etc.)
Performance Tuning of RS/6000
Assist with Network Changes and Network Tuning to MVS, LAN and WAN
Install and assist DBA's with INFORMIX
Setup standard configurations for raw LV for Database's
Setup standard configurations for VG's, LV's and File Systems
Capacity planning and integration support for production environment
Setup Network printing for all RS/6000's
Served as backup to Lotus Notes Email System Administrator
August 1997-February 1998Excel Telecommunications.Addison, TX
Sr. Systems Engineer(contractor)
Provide unix administration support to internal customer personnel
Areas of infrastructure/solution expertise:
Support IBM Risc/6000 (AIX) for Collections, Customer Service Departments.
Performed Problem Determination prior to sending customer engineer.
Perform diagnostics remotely on different Risc/6000's
Implementation and support of CACS applications/products
Run analysis on system dumps and checkstops to determine hardware failure
Analyze Risc/6000 error log to determine what hardware/software is the
potential problem
Keeping abreast with the different changes to the different types of
RS/6000's (Microcode, SCSI changes, Part Number changes, AIX changes, etc.)
Call Center Support and Administration
Perform System Administration Tasks (AIX Install, Performance Tuning,
Creating Login's, Passwords, etc.)
Installation and support of Lotus Notes Web server on IBM platform
March 1997-July 1997Dallas Systems CorporationDallas, TX
Unix System Administrator (Contractor)(AIX, HP)
Provide primary support for all General Motors Service Parts Division.
Areas of infrastructure/solution expertise:
Remote support AIX System Administration to all GMSPO locations.
In office and pager support for all Hardware.
Maintain a database of all GMSPO incident reporting.
Call Center/HelpDesk technical support. Printer Configurations Desktop
Support
Dallas System Technical Liaison to the EDS Platform Management Team for
General Motors.
Design, document, install and maintain a defined set of Shell Scripts for
monitoring of critical system and Informix parameters.
Informix Database administration support and technical support
June 1996- March 1997Decision Consultants IncSouthlake, TX
Consultant (Contractor)
One year of remote phone support for Internal and External IBM AIX
customers
Areas of infrastructure/solution expertise:
Level one problem resolution on all Logical Volume Management issues
Management issues
Kernel dump debugging assistance for External IBM customers
Maintaining Service Level Agreements with IBM support contract customers
June 1995-May 1996Advantis Schaumburg,IL
Advisory Staff Member (contractor)
Areas of infrastructure/solution expertise:
Customized application support and capacity planning.
System Administration and 24x7 problem determination and resolution.
Technical writing and customer documentation.(Remedy,Active Directory)
24/7 pager coverage providing primary admin support for Sears Logistics.
December 1993-May 1995Follett Campus Resource River Grove, IL
Software Support Specialist
Areas of infrastructure/solution expertise:
Support IBM Risc/6000 (AIX) in a college book store environment with
multiple users
Dealt with IBM registers 4693 & 4694 connected to the Risc/6000 via TCP/IP
Provided problem resolution and work around procedures to Follett
customers
Reporting defects and working with development on a permanent
Triage solutions to point of Sale software beta testing..
First line after-hours support via cellular phone provided by Follett
Campus Resources
Provide maintenance to all Follett customers via modem from my home PC
Provided AIX System Administration functions for Follett customer sites
On-site beta software implementation and support
Installation and configuration of hardware/software at Follett customer
sites
Provide internal and on-site support for Marketing, Trainers and
Installers of the new Follett application
Service Desk/Call Center application/hardware support
Apr 1993 to Dec 1993Computer Generated Solutions Chicago, IL
Consultant (contractor)
IBM RS6000 Hardware Support
Areas of infrastructure/solution expertise:
Technical Support for IBM Customer Engineers on RS6000 platform.
Problem determination of all system crashes due to hardware failure.
Diagnostic assistance and data recovery support.
Documentation of all hardware defects for Development
Apr 1991 to Apr 1993American Drug Stores Inc.Oak Brook,IL
Senior Support Coordinator
Areas of infrastructure/solution expertise:
Remote Server administration at all American Drug Storeslocations for
performance and efficiency and capacity planning.
Directing on-site installations and upgrade of computer system (NCR and
IBM system) conducting support for store managers
Working day-to-day operations for the System Support Help Desk (24 hours a
day 365 days annual)
Administration of NCR tower system, 600 - 650, new NCR 3000 hardware &
software
Work with NCR 3433 hardware & software including, but not limited to:
Installations and maintenance of said systems along with NCR 7930, 4920,
and 2920 peripheral terminals
Administration of IBM registers, 6000 hardware and software including IBM
3151 terminals
Coordinating and directing store managers with all aspects of the IBM /
NCR systems
Call Center/Help Desk Support
Skills
AIX (Version 3.2.x - Version 5.3.x)
NIM(Network Installation Management)AIX
DB2 / DB2 connect (Installation / Maintenance)
IBM SAN Systemst
Oracle (Installation / Maintenance admin functions)
WebSphere (Installation / Maintenance)
HACMP (Administration/Installation)
Tivoli Storage Manager (Installation (Server / Client) / Architect /
Administration / Maintenance)
Veritas Netbackup (Installation (Server / Client)
HMC(Hardware Management Console (Regatta)) / CWSControl Workstation(SP2))
Remedy, CA Unicenter, Clarify, Blue Martini,
OS2, Unix.
Certifications
Attachment
Education
Millikin University, 1988-1990. Decatur, IL.
DeVry University, 1990-1991, Lombard, IL.
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