Customer Service Administrative Assistant

Donna L. Williams

P. O. Box **** Fresno, TX. ****5 • 281-***-**** •**********@*****.***

Administrative/HR Professional

Over 15 years’ experience in the administrative field for leading oil & gas and various

organizations. Highly competitive, passionate, persuasive and articulate, able to achieve results

others believed to be impossible.

PROFESSIONAL EXPERIENCE

Burnett Staffing (ENSCO) 2011 2012

HRIS Coordinator

• Inputting data, including employees’ information in company’s computer system (E1 &

PeopleSoft)

• Verifying accuracy of employee data

• Running queries in E1 and PeopleSoft

• Maintain HR and employment files

• Scanning/Photocopying

• Maintain employee files in fileroom (terminated & active)

• Assist with Benefits and Payroll Service Center (Customer Service)

• Processing Employment Verifications

• Submitting Family Status Changes for Benefits

• Submitting EOI letters and sending to Cigna

• Assisting employees with various questions regarding pay issues and benefits

• Submitting Flexible Spending Account Forms to T. Rowe Price

• Mailing Confirmation Statements to employees for verification of Benefit elections

REDE Critique 2009 2010

Secretary II

• Assistant to Division Chief and Deputy Division Chief

• Ordered Supplies

• Handle Escort Visitor Badges/Official Visitor badging

• Primary for Mail Distribution

• Maintain/Update awards spreadsheet & Certificates, Call Detail Report Spreadsheet,

Training Spreadsheet

• Back-up for excessing/moving furniture, property, supplies

• Back-up for WebTads (timesheets)

• Travel/Expense Reports

• Schedule Conference Rooms

• Schedule Meetings on Calendars for Division Chief and Deputy Division Chief

• Back-up for Space Utilization Tool (SUT)

GHG Corporation (USA) 2006 2009

Ops. Administrative Assistant

• Processed/approved employment applications (new hire process), LOA’s, terminations &

final pay process

• Issuance of Government required smart card badges. ( USA Pivotal ID Issuer)

• Input data into the Security Badging System and printing the badges

• Coordinate and set-up for Training classes

• Entering data in SAM, PeopleSoft, SAP and PIV security data bases, & Excel

• Assistant to the Director General, Tech, and Export Compliance (stand-in)

• Checking RID’s to verify corrections in Windchill/ICE

Corporate Staffing (Exxon Mobil) 2004 2006

Administrative Assistant/Customer Service Rep.

• Made phone contacts to the different Exxon sites to set up for upgrades

• E-mail filing in Lotus Notes

• Maintained spreadsheets in Excel

Nuevo Energy/Torch Energy Advisors 1998 2003

Document Control Records Management Clerk

• Management of off-site storage (delivery/retrieval)

• Filing/retrieving data for emails

• Organizing files in numerical/chronological order (archive/and forward files in email)

• Light clerical duties (typing, faxing, copying, data entry in Access, Word, Excel)

• Ordered supplies

EDUCATION

Real Estate Course, Houston Community College (West Loop South, Houston), 2005

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