Project Engineer

Summary

< Total work experience * years out of which 7 years of experience in

the financial industry.

< To set myself in the contemporary economy through hard work,

keeping in mind the personal goals behind the organizations goals.

< More than six years of professional experience in the field of

Software Testing.

< Comprehensive knowledge of imaging software and software testing

methodology.

< In-depth knowledge of testing the different phrases of software

development life-cycle.

< Proven ability to work as a part of a team as well as

independently.

< Possess excellent analytical, documentation and communication

skills..

Professional Experience Summary

Organization Name Designation From Date To Date

Fiserv India Limited Sr. Test Engineer Mar-2009 Till Date

Tech. Mahindra Limited Sr. Technical Support Ass. Feb-2007 Feb-2009

HCL Technologies Limited Sr. C.S.E Jul-2006 Jan-2007

E3R Info system Limited Team Leader Feb-2004 June-2006

Key Skills

Experience in all three countries (Australia, United Kingdom and United

stated of America) for Test software related to Banking, Mortgage,Credit

Cards and Health Insurance.

Professional Certifications:

Certification Year Certification Topics

Course Name

C.U.E.S. 2010 Bank secrecy Act, Check Clearing and Electronic

Certified from Payment Systems, Commercial Banks - An Introduction,

Digital Credit Reports, Scores and Counseling and Debt

University Management, Deposit Operations Regulations, Deposit

Types and FDIC Insurance of Accounts, Financial

Institution Regulation, Money Laundering, Negotiable

Instruments and Endorsements, Safe Deposit Box

Services, Trust Services, Truth in Savings -

Regulation DD and US Financial Institutions

ISTQB 2012 Completed

Project Summary:

1. Fiserv India Pvt. Ltd. (Noida)

Project Name : Signature Core Banking

Duration : Dec-2009 to till date

Responsibilities:

. Requirement Elicitation and documentation.

. Business Requirement analysis and simplification.

. Creation of test plan and test scenarios.

. Functionality testing.

. Root cause analysis and resolution.

. Project planning and managing BA deliverables.

. Solution design

. & development.

. Testing of Aperio Applications and test script writing.

. Providing the domain support / expertise to TPS collection Module.

. Training the team member about the work flow and CRM activities.

. Training the team about green screen work flow.

. Production Support, Monitoring the Daily, Weekly and Monthly

Transactions.

. Marking value added changes in flow charts for more production.

. Providing 1st level support.

. Resolving any Incidents/Tickets/Concerns raise by End Users.

. Testing of Aperio Applications and test script writing

. Audited Business & functional necessity documents and recognized

test scenarios.

. Participated in implementing test-plans and test-cases built on

high-leveled and detailed design.

. Broadly done manual testing, constraints verification testing, and

the functional testing.

. Involved in the Test Case walkthroughs, assessment meetings.

. Cooperated and performed with development group to resolve the

difficulties came across in a test execution.

. Involved in audit meetings and got an initiative to reach QA

testing goals.

. Contributed in regular status meetings to state any bugs, problems

and risks.

. Evaluated Business and Systems Requirement documents.

. Contributed in developing each test plan and test case based on the

high-leveled and detailed design.

. Performed test cases throughout the integration and the regression

environments.

. Shared test faults and outcomes to the project managers and the

application developers.

. Offered weekly project condition to the project managers and the

testing managers.

. Handled many test projects while meeting fixed to release dates.

. Started working relationships with developers and project managers.

. Credit received for effectively handling text messaging projects.

. Studied, analyzed and fixed software program developments.

. Produced and maintained the test documentation.

. Handled batch and the online projects.

. Training the team member about the work flow and CRM activities.

. Training the team about green screen work flow.

. Production Support, Monitoring the Daily, Weekly and Monthly

Transactions.

. Marking value added changes in flow charts for more production.

. Providing 1st level support.

. Resolving any Incidents/Tickets/Concerns raise by End Users.

3. Tech Mahindra Ltd. (Noida)

Project Name : Ivobank BCP/DR (Business Continuity Plan/Disaster

Recovery)

Duration : Feb-2007 to Feb-2009

Responsibilities:

. Online resolution of customer quires & complaints in Aperio, ICBS,

JI/JIS at first level support.

. Online resolution of customer quires & complaints in Aperio, ICBS,

JI/JIS at first level support.

. Involved in Implementations phase of CBS Products.

. Involved in user acceptance testing for products implemented

. Creation of UAT scripts and Execution.

. Preparing flow charts and updating on regular bases.

. Handling a team of 9 representatives.

. Credit checks for UK customers.

. Day to Day interaction with the Business Users/ Client.

. Involved in Implementations phase of CBS Products.

. Involved in user acceptance testing for products implemented

. Creation of UAT scripts and Execution.

. Preparing flow charts and updating on regular bases.

. Handling a team of 9 Representatives.

. Credit checks for UK customers.

. Day to Day interaction with the Business Users/ Client.

. Resolving any Incidents/Tickets/Concerns raise by End Users.

4. HCL Technologies Limited (Noida)

Project Name : Macy's Credit cards

Duration : July 2006 to Jan 2007

Responsibilities:

. Involved in doing credit checks for US customers.

. Providing Value added changes in CRM.

. Level one support to the team assigned.

. Online resolution of customer quires & complaints regarding blocked

cards.

. Generating auto response for Emails sent by customers.

. Resolving any incidents/tickets/concerns raised by end user.

. Production support monitoring the Daily, Weekly and Monthly

transactions Involved in doing credit checks for US customers.

. Providing Value added changes in CRM.

. Level one support to the team assigned.

. Online resolution of customer quires & complaints regarding blocked

cards.

. Generating auto response for Emails sent by customers.

. Resolving any incidents/tickets/concerns raised by end user.

. Production support monitoring the Daily, Weekly and Monthly

transactions.

Education:

Qualification Year Institution/University

Graduation 2001 Guru Nanak Dev University

10+2 1997 Punjab School Education Board

10th 1996 Army School Pathankot

Training Attended

1. Services plus - Program aimed at achieving customer delight through

services beyond customer expectations.

1. Teams Building - Aimed at understanding group dynamics and

developing Teamwork.

2. NISI - (National Institute of sales India) for the concept of

marketing.

Topics Covered:

. Communication Skills- The basics of all the interactions,

communication process. Types of communications.

. Selling Capability- Tools of Selling, types of buyers

. Decisions Making - Human behavior involved in decision making,

types of decision, effective decision

Personal Details

Email Address ***********@*****.**.** / *****.*******@******.***

Fathers Name Insp. V.M.Sharma

Hobbies Listening to Music, Cricket and Long Drives.

Santosh Kumar

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