Customer Service Training

Briggette Derrico Lawrence

**** ********** ***** *******, ** 30311 Phone: 404-***-**** *********.********@*****.***

EHR SYSTEMS ANALYST – HEALTHCARE SECTOR

Multi facility technology professional with experience in enterprise implementations of healthcare information and EMR

systems. Expertise in end user and physician education/training and designing/re engineering processes, workflows and

technology solutions for healthcare systems and networks. Proven ability to lead seamless implementations and deliver

technical solutions improving revenues, margins and workplace productivity.

Piedmont HOSPITAL – Atlanta, GA 30 years of Health care

experience 1983 2012

Certified Epic CPOE Principal Trainer 2011 to 2012

•Develop and execute the training program for the Epic module

•Participate in workflow design and system build activities

•Developing and maintaining the course curriculum and training materials

•Building, testing, and maintaining the training environment

•Managing updates to policy and procedure documentation related to training

•Conduct training for staff and credentialed trainers

2005 2011

Certified Eclipsys CPOE System Analyst (Allscript)

•Reviewing and Maintaining Orders

•Understanding Allergies, Intolerances, and Adverse Events

•Understanding the Patient List

•Entering Pregnancy and Lactation Data

•Understanding the Sunrise Acute Care 5.5 Interface

•Working with Health Issues

•Configuring Tabs. Focused on Physician training/support and

order set build.

1983 2005

Float Pool Resource Coordinator

•Provided clinical and non clinical support/resources for Hospital.

•Staffing coordinator: responsible for staffing float pool nurses,

CP’s, and secretarial help for medical and surgical areas based on

acuity.

•Time keeping for float staff using Kronos.

•Unit coordinator: Transcribing Physician Orders

(Medical/surgical, Orthopedics, neurology, Cardiology, Pediatrics,

and CCU/Telemetry.

•Assisted Nursing VP with Enterprise implementations of Multi

facility healthcare EMR systems.

Professional Experience

Page 1

Education

(2012) CED Solution MS Excel 2007 level 2,MS Office

(2011) Epic of Verona WI Epic Care Inpatient Procedure

Orders

(2011) ECLIPSYS Corporation (Allscript) SCM Order Entry

(EMR) v5

(2010) Piedmont Healthcare Itil implementation

(2007) CED Solution MS Outlook 2007

(2003) City of Atlanta Cyber Center MS Office Professional

Power Point

(2000 2001) Net Tech A+

(1982 1989) Georgia Perimeter College General College

Courses

(1975 1979)Booker T Washington High School DIPLOMA

Technology Summary

Applications: Epic Inpatient Procedure Orders, Allscript Inpatient Procedure Orders, Admit RX, Meds Manager,

Magic, Star, DC 123, Captivate, MS Office Suite.

Office Skills: Telephone & Front Desk Reception n Customer Service n Filing

Database & Records Management n Executive & Administrative Support

Page 2

Contact this candidate