Customer Service Administrative Assistant

KOSTANTINOS VERGOS

**** ****** **.

GLENN ALLEN, VA 23060

(804) (901-2739)

******.******@***.***

Experience

Customer Services Specialist

Fiat Hellas Group Automobiles, Athens, Greece

November 2009 - November 2012

• Assist clientele as they enter office and via phone

• Perform filing, data management, drafting and editing short office memos.

• Assist with new employee training including store policies, services, financing

options and register operations.

• Assist with all other office administrative duties.

Office Assistant

International Insurance Services, Athens, Greece

February 2007 – September 2009

• Answer telephone inquiries from customers and stores regarding protection

plans and service packages.

• Assist with planning and execution of all office events.

• Scheduling appointments and assisting customers as they enter office.

• Assist with all other office administrative duties.

Administrative Assistant

Social Security Administration, Athens, Greece

August 2004 - January 2007

• Scheduling medical appointments and assisting people with coverage plans

and benefits.

• Assist with all other office administrative duties.

• Handling inbound customer service calls in a call center environment.

Service Adviser

Omega Bank, Athens, Greece

May 2003 – July 2004

• Service customer enquiries, determine customer needs and provide solutions

with regards to their banking requirements.

• Educate customers on product options and technology issues.

• Manage customer and bank privacy.

• Manage and pass on customer feedback.

• Data entry.

• Effectively use a variety of computer programs to access customer details and

databases, and research options.

Education

Virginia Commonwealth University

August 2002

Bachelor of Arts in Political Science

Skills

• Friendly, communicative, cooperative, ability to work with other people and

under pressure if necessary.

• Ability to work with several operating systems, including Windows, Microsoft

Office etc.

• Fluent in English, Greek, and basic Spanish.

Contact this candidate