lookin for domaim change, ready to join as a fresher

RESUME

RAMYA SWAMY *, Sujay Nivas, Nayak

Layout

Near B.K. Circle, J.S Dinne

J.P Nagar 8th Phase

Bangalore-560076 .

Mobile : 996-***-****

Mail id : ***********@*****.***

CAREER OBJECTIVE:

Obtain a position to a leading corporate

where I can enhance my training

experience, program development skills and

I am willing to work in challenging

environment.

EDUCATIONAL QUALIFICATION:

COURSES INSTITUTION

BOARD

OR

UNIVERSITY

YEAR OF PASSING PERCENTAGE

BSc Vijaya Degree College Bangalore Bangalore University 2011 72%

2 nd P.U.C Vijaya Junior College

Bangalore Karnataka PU Board 2008 60%

X Std BHSS

Bangalore Karnataka SLCC Board 2006 79%

TECHNOLOGIES

MS Office 97/2000

TCP/IP

CISCO

BMC

Remedy

VPN / SecurID

MS Outlook 2003/2007

Outlook Express

PROGRAMMING SKILLS:

Languages Known : C, C++, Java

Web designing : HTML.

Operating System : Windows 9x/DOS/2000/XP/, 7.

QUALITIES:

Hard working.

A Team Player

Adoptable in nature.

Good presence of mind.

XTRA CURRICULAR ACTIVITIES :

I actively participated and Co-ordinated

in the Science and Cultural Fest at college.

Bagged prizes in cultural competitions

such as Group Dance, Dumb Charades in

college and inter-college Fests .

Won a place in inter college computer

quiz held at NMKRV college 2011

ACHIEVEMENTS:

Received “ACE Performer Award” for

outstanding consistent performance in the

first quarter of 2012 .

WORK EXPERIENCE:

Company Name : Cognizant Technology

Solutions

Duration : June-2011 to May-2012

Project : Future Group

Role : Service desk

Duration : June 2011 - Till Date

Roles & Responsibilities :

Achieved the highest levels of

productivity, handling over 250+ calls per

week and averaging 40+ calls daily.

Earned solid reputation for resolving

complex issues and providing exceptional

customer service.

Assisted users with policies and

procedures for setting up conference calls,

new

account settings and web network

presentations.

Supported remote access using Dialup/

VPN SecurID.

Escalated issues as needed and

maintained communication with customer

and Technical teams. Extensively utilized

Remedy to record and track issues.

PERSONAL INFORMATION:

Father's name : Raju Swamy

Date of Birth : 15/11/90.

Gender : Female.

Marital Status : Single

Language Known : English, Hindi, Kannada

Nationality : Indian.

Hobbies : Cooking, Reading Novels, Surfing

on net, Listening to .

music, Dancing

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