CURRICULUM VITAE

Suneel kumar

E-**, Gali nu.-*, Pandav Nagar

Mayur Vihar Phase-1,Delhi-91

Contact No.: 787-***-****.

E-mail ID:aboblk@r.postjobfree.com

Career Objective

A challenging pursuit in a reputed organization where I can utilize my

skill and strength to achieve the organization's goal and objectives and

get an opportunity to expand them.

Current Employment :

TATA MOTORS LTD.

Designation-Service Engineer

Time Period -July 2011 till Date

Roles and Responsibilities

> Looking after daily activities of DTC-depot workshop and ensure smooth

operation of the fleet and the workshop.

> Carrying out routine maintenance activities as per Tata Motors Ltd.

viz daily vehicle inspection, under pit check, regular survey of CNG

BUSES at Millennium Park Depot.

> Minimize breakdown of CNG buses by ensuring schedule maintenance

activities as per the norms and to ensure earliest attending and

rectification of breakdown.

> Coordinating with Service Provider and Delhi Transport Corporation

(DTC) for daily depot activities including availability of parts, out

shedding of buses etc.

> Handling a team of 50+ technicians of the Service Provider M/s Cargo

Motors Ltd working for DTC maintenance at designated depots.

Customer Support & management.

V After Service, customer follow up

V Customer Complain analysis & give the quick feed back

V Providing proper allotting the job in nearest location of the BD

vehicle to the workmen

V Monitoring the process of Work.

V Customer solution by providing direct support through Channel partner

Reduce Vehicle Downtime & Quality of work

V Calculating the working time

V Maintaining quality of work and workmanship of technicians.

V Reduced standard working time (kaizen team)

V Providing a good customers service through quality repair

AMC (Annual Maintenance contract) Claims Settlement& Dealer Audit

V AMC Sales & Service with Customer & Dealer

V AMC Claim settlement accordingly AMC policy

V Coordinate entire India for AMC Claim in SAP

V Technical support

V Documentation for ISO audit

Warranty Settlement and PCR (Product complain report)

V Coordinating with principal on product complaints and follow for

settlement of warranty claims.

V Analyze the problem and find root cause.

V Control on warranty Claims

V Helping in reducing warranty failures with proper suggestion mark in

Product Complaint Report which Increases warranty Redemption

Accidental Works:-

V Analyzing the Accidental Impact

V Preparing Spare Parts Quotation

V Dealing with Surveyor

V Spare Parts Ordering and Follow-up

KEY SKILLS:

V Customer Support Management

V Dealer Support & Management

V Diagnosis of Product Failures

V Control on warranty Claims handling

V Promoting Sales by providing Service Support

V Promoting Genuine Spares Sales

Customer Care

V After Service, customer follow up, conduct service campaign,

V Handle complaints relating to warranty and quality standards.

V Finalize annual maintenance contracts with the clients and making

regular visits at their end

V Interact with customers for solving their technical problems

Extra Abilities

V Works well under tight deadlines and strive to deliver great results in

everything I am involved.

V Streamline the service systems and develop new systems for enhancing

efficiency.

V In technical side innovative suggestions given as feedback to

Manufacturers to improve the product quality.

Work experience

One Year experience in Raja forging & gear ltd. (BADDI)

Designation - GET.

Time Period-7-July-2010 to 1-Jul-2011

ACaDEMIC qualification

10th - Bhiwani Board of school education Haryana with 65% in 2004.

professional qualification

Passed Three year Diploma in Mechanical Engineering from PDM Polytechnic,

Bahadurgarh in 2007.

Bachelor of Technology in Mechanical Engineering from Punjab College of

engg. & tech. affiliated to Punjab technical university jalandher .

INDUSTRIAL EXPOSURE TRAINING EXPERIENCE

. 6-months industrial training in Kaithal co-operative sugar mills ltd.

Kaithal.

V Personal Detail

Date of Birth : 09-Oct.-1989

Father's Name : Sh. Sishpal Rana

Nationality : Indian

Marital Status : Married

Expected Salary : As per company policy.

Current ctc : 16000 k

V Declaration

I hereby declare that the information mentioned above is true to the

best of my knowledge and belief.

Place:

Date:

SUNEEL KUMAR

Contact this candidate