Engineer Customer Service

Location:

Posted:

March 18, 2013

KHOA T. LY

Santa Ana, CA. ***07

Email: ******@*****.***

OBJECTIVE

Full time position in Electrical/Electronic Technical service Engineer, and professional service repair in

Analog/Digital electronic equipment systems.

PROFESSIONAL EXPERIENCE

2/2012 – 12/2012: Electrical Consultant (Subcontract), Broadcom Corporation, Irvine, CA

• Perform functional testing on mobile phone products including Android phones and tablets. Troubleshooting

and debugging failed boards. Programming phones and tablets with the latest firmware.

5/2005 – 12/2011: Electronic A/V Consultant Engineer (Subcontract)

• Field service and repair audio-video projection and A/V rack systems

4/2000 – 11/2004: Sr. Technical Engineer, Hoffman Video Systems, Inc., Tustin, CA

• Provided technical support, field services multimedia systems and depot repair. Specialized in Barco, and

Electrohome projectors and Audio Amplifiers . Test equipment used: Digital multimeter. A/V test generator

(Extron VTG-200/300), Tektronix Oscilloscope 100MHZ, Signal Generators (Agilents)

2/1998 – 3/2000: Sr. Technical Engineer, Intellisys Group, Inc., Irvine, CA

• Repair professional A/V electronic equipment and field services in video projection systems for film and

television studios: TOA, Barco, Electrohome, NEC, Sony, Proxima, Infocus.

9/1992 – 1/1998: Sr. Technical Engineer, Barco (Belgium) and American Video Comm. Inc., Los Alamitos, CA

• Provide customer support and technical repair in Barco projectors (CRT/LCD).

• Set-up video wall projection systems and HDTV movie theaters.

• Training technical field services for field service technicians on projectors.

• Provide technical support to field service troubleshoot and adjust projectors.

• Troubleshoot, repair industrial monitors and projectors (High resolutions).

• Travel throughout the US and International for customer service projectors.

4/1984 – 5/1986: Electronic Specialist, Hoag Hospital, Newport Beach, CA

• Maintenance and repair of electro-biomedical equipment and audio-TV systems.

1982 – 1984: Test Technician, Advanced Kinetics, Inc., Costa Mesa, CA

• Troubleshoot, and test the high power LASER power system and electronic control Black Body sources

EDUCATION

• BSEE,Analog Filter deign. California State University of Long Beach, Long Beach, CA. 5/91

• AA degree in Electronic Technology, Orange Coast College, Costa Mesa, CA. 5/82

• ENGINEER-IN-TRAINING(EIT), State board California for Professional Engineer, CA. 1983

SPECIAL SKILLS

• Analog Filter Design. Electronic audio/video/power supplies troubleshooting service and repair

• Design and set-up of video wall projectors

REFERENCES Available upon request