Jacquelyn Williams

Email: abo9mg@r.postjobfree.com

Address:

City: Berlin Heights

State: OH

Zip: 44814

Country: USA

Phone: 440-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To use my 20 years of customer service experience to its fullest potential to add to the success of any business I may be employed by.

Educational Background:

High School Dipolma from Stratford Career Institute, Alexandria VA 1/2001 to 10/2012 (Funeral Director)

High School Dipolma from Elyria West High School, Alexandria VA 1/2001 to 10/2012

High School Dipolma from Lorain County Joint Vocational School, Alexandria VA 1/2001 to 10/2012

Job History / Details:

Summary

To use my 20 years of customer service experience to its fullest potential to add to the success of any business I may be employed by.

Highlights

Typing WPM-62

Customer Relations Specialist

Conflict Resolution Proficiency

Telecommunications Knowledge

Microsoft Excel

Scheduling

Data Entry

Receptionist

Call Center Management Experience

Troubleshooting Skills

Strong Problem Solving Ability

Training Manual Contributor

Proficient in Customer Account Software

Accomplishments

Promoted from security guard to Call Center Management in less than 12 months in the year 2009.

Experience

March 2008 to Current

Universal Protection Services Parma, OH

dispatcher/ Call Center Rep.

Telecommunications, data entry, scheduling adjustments, problem solving.

September 2000 to January 2008

Houseworks, Etc. Westlake, OH

housekeeper

Thorough cleaning of homes, small and large, and businesses.

August 1995 to December 2004

Presti's of Oberlin Oberlin, OH

server/busser/bartender

Customer Service of serving, bartending, banquet coordinating, hostessing, cleaning/setting tables, party prep, prep cook, and catering.

Education

2013 Stratford Career Institute St. Albans, VT

Funeral Director

Learning detailed fashion of the study of funeral methods and mortuary science

1994 Elyria West High School Elyria, OH

High School Diploma general studies

1994 Lorain County Joint Vocational School Wellington, OH

High School Diploma general office services

Learned how to properly type, answer telephones, dress, and communicate in a functioning business office

Candidate Resume - Lia Lewis

Contact Information -

Email: abo9mg@r.postjobfree.com

Address:

City: Chino

State: CA

Zip: 91710

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skills Profile:Excellent people skills. Enjoy assisting clients from all socioeconomic levels. Thrive as a team player and coordinator of special events and programs. Self-starter who meets program deadlines and requirements while performing multiple tasks. Proficient at handing all support staff functions. Dependable and responsible and thrive in challenging situations requiring the ability to learn new skills.

Educational Background:

High School Dipolma from University of Phoenix, Ontario CA 1/2001 to 6/2006 (Business Management and Finance)

Job History / Details:

Summary

Skills Profile

Excellent people skills. Enjoy assisting clients from all socioeconomic levels. Thrive as a team player and coordinator of special events and programs. Self-starter who meets program deadlines and requirements while performing multiple tasks. Proficient at handing all support staff functions. Dependable and responsible and thrive in challenging situations requiring the ability to learn new skills.

Highlights

Microsoft Word

PowerPoint

Lotus Notes

Excel

Spreadsheets

1099 R Form Tax issues within compliance EE/ER E-time card

Retirement inputs

Language speak English / Spanish

Accomplishments

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 100 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100 percentage marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary refresh customer service training to learn ways to enhance customer satisfaction and improve productivity.

Experience

March 2012 to Current

Virgin America Airlines Los Angeles, CA

Accounting/Auditor

Accounting, cash drop, and process daily excel spreadsheets.

Perform reconciliation of customer balances and bank accounts.

Prepare and analyze annual budget and other financial statements.

Develop sales database with invoices and payments details.

Prepare periodical financial statements and records for the management.

Assist and support audit teams in evaluating and assessing the accounting systems.

Ensure the highest degree of standards in accountant functions.

Ticketing customer services Guest check-in and assistance Gate

management / boarding announcements Baggage Services - lost luggage claim processing and tracking through World Tracer Operations functions Inventory office supplies Aircraft cabin supplies Check for mis-management of cash funds.

September 2008 to March 2012

Scientific Pharmaceuticals, Inc Pomona, CA

Office Assistant to General Manager

My job duties are responsible for the supervision of the front desk, including scheduling, hiring, weekly Cash Log, Employees Attendance Log and enforcement of procedures and standards.

Assist the General Manager with various duties including, but not limited.

Collection of Past due Invoices, handling complaints.

Accounts / Payables and Receivables daily deposit process checks, processing wholesale orders and retail orders reviewed all transactions to confirm proper posting for shipping.

Process all routine daily work, answer routine customer communications.

Make appointments and maintains a calendar and tickler files; schedules and arrange meetings and makes travel arrangements.

Mail Merge letters and assistance President and Office Manager on everyday requirement as needed.

March 2000 to December 2005

Arrowhead Trust Inc Irvine, CA

Sr. Administrative Assistant

Coordinate all travel arrangement, Appointments Schedules Time cards data entry organizes meeting and inventory of office supplies.

Buy/Sell transaction for retirement plans as directed by the administrator process trades, checks wires and distributions.

Daily Accounting on Deposit transactions CD reviewing of maturity and incoming checks for process on excels spreadsheet.

Reviewed all transactions to confirm proper posting.

Process all routine daily work, answer routine customer communications.

Process & set up Loans Preparation and mailing of distribution documents within 48 hours of receipt.

August 1996 to March 2000

Sanwa Bank Los Angeles, CA

Administrative Assistant

Make appointments and maintains a calendar and tickler files; schedules and arrange meetings and makes travel arrangements; organizes meetings by notifying participants, making room arrangements and preparing required informational material; sorts and distributes mail received by departmental staff.

Ordering Dun & Bradstreet reports, GEO Track, Data quick and TRW reports and invoices Setup document loans and commercial loans for funding International trades finance, monthly reports and minutes in meeting.

Back up to Executive Assistant to the office of the President Complex and diverse Administrative duties.

January 1998 to July 1998

Inland Valley Daily Newspaper Ontario, CA

Collection Clerk

Customer Services dealing with expire accounts.

Providing information to accounting officer on expire accounts.

Software: Unisys system.

June 1996 to November 1997

United Airlines Los Angeles, CA

Ticket Agent Representative

Provides friendly service to and maintains positive relationships with all internal and external Customers.

I was responsible for providing legendary Customer service to people desiring to travel, using cargo or baggage service by attending to their needs on the ground at the Los Angeles airport terminal.

I handled any aspect of ticketing and check-in by operating a computerized point-of-sale system; boarding, baggage service, reservations and resolving related complaints and problems.

My responsibilities include greeting and handling Customers in a polite and friendly manner.

I handled cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets.

As well as computes charges, makes change and balances daily transactions.

I was responsible for overage or shortage.

I checks in baggage and Cargo.

Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed I handled transactions required to board the aircraft in a timely.

Education

2006 University of Phoenix Ontario, CA

Bachelor of Science Business Management and Finance

It designed to give me a broad knowledge of the functional areas of a company, and their interconnection, while also allowing for specialization in a particular area.The core topics usually comprise in.

The core topics usually comprise in the following:

Accounting

Business law and Ethics

Economics

Financial management

Human resource management

Management Information Systems

Marketing

Operations management

Organizational behavior

Quantitative techniques (business statistics, financial mathematics, operations research)

strategic management

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