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Customer Service High School

Location:
Lake City, FL
Posted:
October 24, 2012

Contact this candidate

Resume:

Charita Williams

Email: abo98g@r.postjobfree.com

Address:

City: Lake City

State: FL

Zip: 32056

Country: USA

Phone: 386-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Certified Nursing Assistant with 3 years work in fast-paced environment handl ing confidential paperwork, administering medication and providing quality patient care.

Educational Background:

High School Dipolma from Columbia High School, Lake City FL 1/2001 to 6/1999 (Pre nursing)

High School Dipolma from Santa Fe College, Lake City FL 1/2001 to 10/2012

Job History / Details:

Professional Summary

Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.

Certified Nursing Assistant with 3 years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care.

Licenses

CNA License

CNA 140901

BCLS Certification

Exp: 2/22/2014

Skill Highlights

Medical terminology

Grooming and bathing assistance

Catheter change and preparation

Reliable transportation

Fast learner

Patient-focused care

Able to lift Efficient and reliable team player

Calm and level-headed under duress

Quick problem solver

Understands mobility assistance needs

Charting expertise

Administrative support

Report development

Spreadsheet development

HIPAA compliance

Team building

Attention to detail

Meeting deadline

Team liaison

Self-starter

Schedule management

Administrative operations

Good problem solver

Detail-oriented

Time management

Strong organizational skills

Excellent interpersonal skills

Prioritizing and multi-tasking

Companionship and emotional support

Adaptable

Documentation procedures expert

Feeding assistance expert

Microsoft Office skills

Meets/exceeds goals

Staff motivation

Filing and data archiving

Patient charting

Inventory systems

OSHA compliance

Patient scheduling

Professional Experience

January 2007 to Current

Lake City, Florida

Clerk/nursing assistant

Provides care for the acutely ill hospitalized under the direction of a RN.

functioning as receptionist, transcriber, monitor medical records, and information.Maintained accurate records of patient care, condition, progress and concerns.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

Tested and recorded blood glucose levels.

Prepared patient rooms prior to their arrival.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Assisted with ADLs.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

Followed safe lifting techniques and individual resident lifting instructions.

Transported patients to other areas of the hospital in wheelchairs and gurneys.

Assisted in cleansing enemas, catheterization and bladder irrigations.

Obtained and set up suction equipment.

Assisted patients with ambulation and crutch walking.

Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.

Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.

Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

March 2005 to January 2009

Taquisha L. Evans Lake City, Florida

Home Health Aide/Personal Assistant

Assisted my employer in running her home based business as well as performed as her HHA.

Make flyer's, business cards,.

and other decorative items.

I take orders for other clients in person and over the phone.

I use the Internet, Photoshop, and Print Master, and Photo Editor.

Monitored vital signs, such as blood pressure and pulse.

Read and recorded temperature, pulse and respiration.

Tested and recorded blood glucose levels.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Reported any unusual circumstances in the patients' condition or environment.

Administered simple range of motion exercises.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Transported patient to other Doctor appointment to and from the hospital in wheelchairs.

Assisted patient with ambulation and crutch walking.

Helped patient move in and out of beds, baths, wheelchairs and automobiles.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

April 2005 to December 2005

Dollar General Lake city, Florida

Cashier

Opened and Closed store, ran register, customer service, handled large volumes of cash,.

and stocked.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Recommended and helped customers select merchandise based on their needs.

Received and processed cash and credit payments for in-store purchases.

Checked that appropriate changes were made to resolve customers' problems.

Informed customers about sales and promotions in a friendly and engaging manner.

Greeted customers in a timely fashion, while quickly determining their needs.

Contacted other store locations to determine merchandise availability.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to give the highest level of service to customers.

Built relationships with customers and the community to promote long-term business growth.

January 2003 to March 2005

Jones Towing Lake City, Florida

Secretary

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Managed incoming and outgoing calls for busy office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

I used Microsoft word, excel, and access.

I also learned power point and some of quick books.

Education and Training

1999 Columbia High School Lake City, Florida

Diploma

Santa Fe College Gainesville, Fl

Pre nursing



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