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Customer Service Administrative Assistant

Location:
Otis Orchards-East Farms, Washington, United States
Posted:
November 09, 2012

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Resume:

Kelly Maureen Schindler

Email: abo95c@r.postjobfree.com

Address:

City: Otis Orchards

State: WA

Zip: 99027

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional, flexible and organized offering a variety of experience in business and education Prior experience in medical/dental/auto insurance, behavior support, general and special education Willingness to learn, detailed oriented, and expertise working with teams.

Educational Background:

High School Dipolma from Gonzaga University, Spokane WA 1/2001 to 5/2005 (Special Education Applied Functional Analysis)

High School Dipolma from Gonzaga University, Spokane WA 1/2001 to 11/2012

Job History / Details:

Professional Summary

Professional, flexible and organized offering a variety of experience in business and education

Prior experience in medical/dental/auto insurance, behavior support, general and special education

Willingness to learn, detailed oriented, and expertise working with teams.

Professional Experience

August 2005 to October 2010

Palm Springs Unified School District Palm Springs, California

Teacher

Special Day Classroom Teacher with Learning and Behavior Disabilities, Behavior Support for Teachers, 4th Grade Gifted and Talented General Education and Kindergarten General Education.

Provide direct services to students, consult with other professionals, discuss progress with parents, plan, deliver and evaluate instructional and behavioral outcomes, and conduct the research necessary to perform the essential functions of the position.

Instruction is delivered in a classroom through an inclusion model and/or small group pull-out.

Work with teachers, program specialists, therapists, consultants and families to assist them in understanding behavioral issues, define goals and develop realistic behavioral plans.

Consult with other professionals to discuss therapies, treatments, resources or any other pertinent information.

Coordinat appropriate educational programs and provided instruction to gifted identified learners in a general educational setting.

June 2000 to September 2002

Spokane Public Schools Spokane, Washington

Program Specialist

Develop, implement, and coordinate the after school program for English-as-a-Second-Language (ESL) and at risk students in a Title 1 School.

Supervise tutors and teachers

Oversee day to day operations such as data, inventory and attendance

Effective program planning

Positive and open communication with immediate supervisor, school administration, faculty and parents

August 1994 to June 2000

The Guardian Life Insurance Company of America Spokane, Washington

Customer Service Specialist/Claims Adjuster

Communicated with Clients, Supervisors, Peers - Providing medical/dental claim information to clients, supervisors, co-workers by telephone, in written form, e-mail, or in person.

Exercise proper judgment and decision making to analyze claims, determine the proper course of action and appropriately settle claims.

Interacte extensively with various departments involved in the claim process.

Ability to think critically in order to solve problems, plan and organize, and negotiate effectively.

Handle claims consistent with our client and corporate policy procedures, and "Best Practices" in accordance to any statutory, regulatory and ethics requirements.

Document and communicate all claim activity timely and effectively and in a manner which support the outcome of the claim

July 1993 to February 1994

Department of Immigration and Citizenship Spokane, Washington

Clerical Assistant

Assist the Immigration and Naturalization Service Officers, by managing correspondence and maintaining customer support

Pre-screen various refugee applicants and submissions for accuracy, completeness on initial documentation and eligibility for benefits and process documents and fingerprints

Analyze incoming requests for expedited services and provide expedited services as appropriate

Maintain subject matter files, operating procedures, and correspondence.

December 1987 to December 1992

Nordstrom Seattle, Washington

Sales Associate

Provide outstanding customer service by recommending solutions.and assisting them with merchandise.

December 1987 to December 1989

Insurance Express.com Inc Tukwila, Washington

Insurance Agent

Independent insurance agency selling and servicing non-standard auto insurance

July 1986 to December 1987

Baden Sports Renton, Washington

Administrative Assistant

Assist the President and Vice-President on daily operations that include travel arrangements, daily correspondence, meeting planning, client/partner management, drafting communication.

Education

2004 Gonzaga University Spokane, Washington

Masters of Ed Special Education Applied Functional Analysis

2002 Gonzaga University Spokane, Washington

Bachelor of Arts Speech Communication

Achievements

Teacher of the Year 2010

Teacher of the Month November 2006

Leadership and Grade Level Leader 2009



Contact this candidate