Customer Service Manager

Gerald J. Gower

Email: ********@**********.***

Address:

City: West Hatfield

State: MA

Zip: 01088

Country: USA

Phone: 413-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately. Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. With excellent communication skills and rapid and precise customer service skills. .Outgoing familiar with cash and food handling procedures. Possesses strong communication and time management skills.Outgoing .

Educational Background:

High School Dipolma from Hcc, Holyoke MA 1/2001 to 7/1969 (General)

High School Dipolma from, Holyoke MA 1/2001 to 11/2012

Job History / Details:

Summary

Experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.

Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.

Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.

With excellent communication skills and rapid and precise customer service skills.

.Outgoing familiar with cash and food handling procedures. Possesses strong communication and time management skills.Outgoing .

Highlights

Reliable and punctual

Cash handling

Delivers exceptional customer service

Commercial deep fryer and slicer operation

Proven leader

Culinary knowledge

Restaurant management.

Finances for food service.

Portion Controls.

Communicates well with team.

Computer Skills.

Owner of 4 Restaurants

Serv-Safe Trained

Allergen Trained

Quality Service

Trained student for UMASS Food Course.

Mass Restaurant Association.

Budget Controls.

Sanitation / Safety .

Stress Management

Take Charge Personality

Strong management knowledge.

Accomplishments

Implemented a new product inventory tracking system which reduced monthly food costs by #

Improve food and cost at Wing memorial Hospital.

Employee of the Year * Wing ect

.Recognized by peers and management for going above and beyond normal job functions.

Committee for Patient Care.

Environmental Compliance Coordinator for EPA / OSHA / UST AND SOIL

ALONG WITH AIR QUALITY TESTING.

Advanced courses for SALES & MARKETING.

FOOD SERVICE TRAINING in all aspect .

Experience

May 2008 to October 2012

F L ROBERTS Springfield, MA

Manager/ Assistant Manager.

Second Shift Assist Manager / Training / Closing out daily money and credit cards. Host/ customer services.

March 2005 to September 2006

McLays Deli & Market Keen, NH.

Supervisor

Supervise all employee and ready the Market to close,

Market was sold and lost my job.

February 2000 to October 2004

Wing Memorial Hospital /UMASS Medical Center Palmer, MA

Food Service Director

Food Service Director / Train employee of proper handling of food and Equipment safety .

New ways to serve different food choices to employees.

Education

1969 Hcc Holyoke, Ma

GED General

Went to get my GED. From there i attended STCC.2 Years of sales & Marketing. one Year culinary arts. Trained Student from UMASS Graduating

Class. of 1984.

Coursework in Business and Restaurant Management.,

UNITED STATES MARINE CORPS

Contact this candidate