Customer Service Medical

MELISSA LEGETTE

**** ****** **. #*** ******** Beach, VA 23462 C: 254-***-**** *******.********@*****.***

CERTIFIED ADMINISTRATIVE / MEDICAL ASSISTANT

Dynamic professional who is able to provide compassionate clinical care to patients of all ages in rapidly changing

environments.

Superb administrative skills with the ability to provide exceptional medical office support and to conduct initial

assessments, prepare patients for examinations, and charting medical systems.

Able to create a collaborative work environment ensuring the organization’s business objectives while providing

exceptional customer service.

Expert in performing a variety of medical exams, conducting laboratory tests, and applying local anesthetics in a

clean and sterile environment.

Capable of managing multiple projects simultaneously with s uperb time management, problem solving, and

troubleshooting skills with the ability to tactically prioritize assignments.

Superb communication, interpersonal & leadership skills; able to handle high pressure & deadline driven office

environment.

Computer Skills: MS Office Suite

Secret Security Clearance

Customer Service Project Management Medical Support

Key Stakeholder Relationship Administrative Support Medical Tests/Exams

Patient Education Case Management Client Relationships

Medical Charts/Records Prenatal Care Problem Management

PROFESSIONAL EXPERIENCE & AWARDS

US NAVY RESERVES 2011 Current

WELLPOINT HEDIS SERVICE ASSOCIATE February 2013 Current

SPECTRUM HEALTHCARE REASOURCES, (PRN) Medical Assistant Dam Neck Medical Clinic October 2011 February

2013

US NAVY, 2003 2011

AEROSPACE MEDICINE TECHNICIAN, VFA 213, NAS OCEANA, Virginia Beach, VA (2009 2011)

Appointed an AVT and solely managed the care of a 252 member naval personnel unit.

HOSPITAL CORPSMAN, NAVAL HOSPITAL/OBGYN CLINIC, Bremerton, WA (2007 2009)

Promoted to HM3/E4; provided patients including active duty personnel, civilians, young children, elderly, and expecting

mothers with exceptional care.

Performed procedures including gynecological biannual pelvic and breast exams.

Obtained and interpreted Pap smear tests, performed colonoscopies, IUD insertion/removal, and conducted vulvar

biopsies and hysterosalpingograms.

Applied local anesthetics, drained cysts, provided prenatal care and aided OB’s treating high risk mothers.

AIRMAN/SEAMAN, CVN 72 USS ABRAHAM LINCOLN (2003 2005)

Additional Work Experience: CASHIER/CUSTOMER SERVICE SPECIALIST, KFC (2002 2003)

AWARDS

Good Conduct Awards (2) National Defense Award

Global War on Terrorism Humanitarian Aid Award Sea Service Deployment Award

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELORS OF SCIENCE DEGREE, HEALTH SERVICES, THOMAS EDISON COLLEGE, AUGUST 2012 CURRENT

CERTIFIED ADMINISTRATIVE MEDICAL ASSISTNAT

NATIONAL ASSOCIATION FOR HEALTH PROFESSIONALS

#97310 287*********

ASSOCIATES OCCUPATIONAL SCIENCE DEGREE, CLINICAL MANAGEMENT, CENTURA COLLEGE, 2012

AEROSPACE MEDICINE TECHNICIAN, AEROSPACE MEDICAL SCHOOL, Pensacola FL, 2009

HOSPITAL CORPSMAN, NAVAL HOSPITAL CORPS SCHOOL, Great Lakes, IL, 2007

RTC, GREAT LAKES, 2003

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