Customer Service Assistant

Megan E. Neitz

**** ***** ****** ( Cuyahoga Falls, OH 44221 330-***-**** ( ***********@*****.***

Objective

Detail oriented college graduate skilled in community building, communication, and

administrative tasks seeking challenging customer service position.

Experience

VMV Management Tier 1 Service Representative September

2012- March 2013

(Owns "Brain Host," a web hosting company)

Akron, OH

Handle customer calls in regards to billing and basic technical support

Proficient in providing information and services to clients over the phone

Forwarded escalating calls to proper department

Expert in using company's database software for data entry purposes

Demonstrated ability to log all notes and follow-up information accurately

Proficient in MS Word, MS Excel, MS PowerPoint

Target Corporation Sales Floor Representative June

2012- September 2012

Akron, OH

Greet and assist guests through the store by recommending products and answering

questions

'Zone' the store by keeping shelves tidy and stocked

Serve as back-up cashier

University of Akron Resident Assistant

August 2009-May 2012

Akron, OH

Build community through planned programs, promoting campus involvement

Mediated conflicts

Serve as a role model for residents, providing safe choices, and ensuring a positive

living atmosphere.

Promotion to Senior Resident Assistant in Fall 2010: worked under resident life

coordinator in administrative tasks.

University of Akron Community Assistant

August 2009- May 2012

Akron, OH

Responsible for checking students into the building and ensuring safety in the

building.

Provide references to students requiring specific services and assistance.

First Merit Bank Customer Service Representative

June 2007 - June 2008

Akron, OH

Responsible for financial transactions involving sensitive and confidential

information.

Organizing cash drawer and important financial paperwork.

Communicating directly with customers to problem solve and promote business.

Education

University of Akron: Akron, OH (B.A., Psychology)

Graduated May 2012 (GPA 3.460)

National Residence Hall Honorary Member

Partners in Excellence Scholar

Deans List Recipient

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