Customer Service Human Resources

Sheral M Martin

***/*"Noel", *th Block, **th cross, Jayanagar, Bangalore 560082

Mobile: 953-***-****

Email: ************@*****.***

A performance-oriented, self motivated and disciplined professional

offering over 7 years' experience in the Human resource Industry and

extensive knowledge of Human resources allocations, entitlements per

Company policy and Operations. Adept at handling multiple activities and

able to work under pressure.

Sound knowledge of Human Resources/Personnel, Good customer service

skills and ability to promptly resolve customer complaints Sharp

analytical skills and quick learner, Can lead a team and is a people's

person.

Professional Work Experience

The Art Heir Group, UAE

Hr Executive (Nov 2007 to Oct 2011)

Hr Executive - Human Resources/Personnel:

Key Accomplishments:

. Responsible for maintenance and update of HR Management Systems.

. Assist HR Manager during Audits, performance appraisals/compensation

benefits.

. Developing and implementing policies & work closely with departments,

assisting line managers to understand and implement policies and

procedures

. Assisting in the resolution of specific disciplinary or grievance

cases

. Ensuring that grievance handling and disciplinary proceedings are

carried out in line with company policy and UAE Labor Law

. Update staffs list to Medical Insurers and ensure all the employees

Medical Insurance cards are delivered on timely basis; Liaise with

Medical insurers for reimbursements, abroad claims, etc.

. Preparing staff handbooks to ensure that the workforce is aware of

company policies

. Processing all kinds requests i.e. Leaves (Annual, Sick, Accidental

Sick, Maternity, Compassionate, Compensatory, etc.), Leave salary, Air

fare, Incentive, Increments, and Overtime, etc. according to company

policy and maintaining the records for each and every type of request

. Issuing different types of letters for the staff i.e. NOCs, Salary

Transfer letter, Salary certificate, Embassy letter, Increment letter,

Employment certificate

. Employees enquiries related to pay, leave entitlement, generic

details, etc. are responded to with a high degree of customer service

. Prepare weekly and monthly Reports related to staff Joining and exit

. Tracking of passports

. Perform general correspondence related to suspension, rejoining, etc

. Maintains and update Employees' personnel files

. Perform miscellaneous job related duties

. General Recruitment - Identifying vacancies within the organization,

Prepare job description and specification, Preliminary Screening of

CVs, Grading of selected candidates, Short listing and identifying the

prospective employees, Handling correspondence with

selected/shortlisted candidates, Scheduling of interviews

. Preparing offer letter and other related documents.

. Coordination with PR department for Visa formalities

. Candidate itinerary follow up

. Accomplish New joining formalities

. Induction & orientation to new employees

GMS Software Solutions, Bangalore

Human resource Executive (Oct 2005 to Jan 2007)

Key Accomplishments:

. Worked on contractual basis and performed duties with the team of

professionals managing back office operations and HR activity.

Dell International Services, Bangalore

Senior Technical support expert (Email) (Dec 2002 to Sept 2005)

Key Accomplishments:

. Hardware support for Dell computers (email) as well as voice.

. Been a part of UK & Ireland Project.

. Making new hires understand the process of e-mail, when they get a

customer's issue and the stages involved before responding back. The

steps included, probing, analyzing, reiterating the issue

. Have undergone training programs which includes call handling skills,

call center management as well as Yellow Belt training.

. Coordinated with other departments and back office and IT for timely

service to the customers and quick resolution of issues, if any.

. Monitored the performance of team members and guided them to

successfully achieve their targets.

. Consistent performance of high standard and suggestions made are often

appreciated

by the management.

3s Technologies (P) Ltd, Bangalore

Hr Consultant (Jan 2001 to Nov 2002)

Key Accomplishments:

. Reporting to HR Manager.

. Responsible for generating Client Base for recruitment purpose.

. Identifying right candidates for the clients

. Understanding the exact needs of customers and providing them

solutions

. Generation database of candidates of various skill sets and Industries

. Assisted in developing several new corporate accounts.

.

IT Skills

. Proficient in MS Word, Excel, Power Point and Internet

Educational Qualifications

. BE Graduate in Computer Science from B.M.S College, Bangalore

. Distinction holder in 12th & 10th from Carmel School Kuwait, CBSE

board

. Advance Java programming from NIIT, Bangalore

Personal Particulars

. Date of Birth: 10th October 1976

. Languages Known: English, Hindi, Kannada and Konkani.

. Marital Status: Married

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